@import"https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Noto+Sans+SC:wght@400;500;600;700&display=swap";:root{--canvas:#eef0fa;--surface:#fff;--ink:#1c2030;--muted:#82899c;--line:#e8eaf1;--accent:#4b52f5;--accent-dark:#3e45e6;--accent-soft:#eef0ff;--green:#35ad67;--green-soft:#eaf8ef;--orange:#e99724;--orange-soft:#fff5e6;--blue-soft:#eff1ff;--red:#e25a5a;--shadow:0 14px 32px rgba(52,57,109,.08);--radius:16px;font-family:DM Sans,Noto Sans SC,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color:var(--ink);background:var(--canvas);font-synthesis:none}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;background:linear-gradient(135deg,#eff1fa,#e9ecf9)}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}.app-shell{min-height:100vh;display:grid;grid-template-columns:232px minmax(0,1fr);grid-template-rows:78px minmax(0,1fr);padding:0;gap:0}.sidebar{position:sticky;top:78px;grid-column:1;grid-row:2;width:232px;height:calc(100vh - 78px);min-height:calc(100vh - 78px);overflow-y:auto;background:#fff;border-radius:0;border-right:1px solid #edf0f7;padding:18px 14px;display:flex;flex-direction:column;box-shadow:none;z-index:20}.brand-row{display:none;align-items:center;gap:10px;min-height:68px;padding:0 16px;border-bottom:1px solid #edf0f5}.brand-logo{width:46px;height:46px;object-fit:contain;mix-blend-mode:multiply;flex:none}.brand-copy{display:grid;gap:4px;min-width:0}.brand-copy strong{display:grid;color:#273246;font-size:15px;line-height:1.18;letter-spacing:-.3px}.brand-copy small{color:#7f8799;font-size:11.5px;font-weight:500;letter-spacing:0}.nav-reminder-dot{width:7px;height:7px;margin-left:auto;border-radius:50%;background:#ef565e;box-shadow:0 0 0 3px #fff1f1}.brand-mark{width:32px;height:32px;border-radius:9px;display:grid;place-items:center;color:#fff;background:linear-gradient(145deg,#5d67ff,#3643d9);font-size:15px;font-weight:700;box-shadow:0 5px 11px #c7caff}.sidebar-close{display:none;margin-left:auto;border:0;background:none;color:var(--muted)}.side-nav{display:grid;gap:5px}.side-nav-item{border:0;background:transparent;color:#626a7d;display:flex;align-items:center;gap:13px;width:100%;padding:12px 13px;border-radius:10px;font-size:15px;text-align:left;transition:background .18s,color .18s}.side-nav-item:hover{background:#f5f6ff;color:#343bda}.side-nav-item.active{color:#fff;background:var(--accent);box-shadow:0 7px 16px #4b52f540}.sidebar-help{margin:auto 5px 0;padding:15px 12px;background:#f5f6ff;border-radius:13px;display:flex;gap:10px;color:#50576c}.sidebar-help strong{display:block;font-size:13px;margin-bottom:4px}.sidebar-help small{display:block;font-size:11px;line-height:1.45;color:#81889b}.help-dot{width:21px;height:21px;display:grid;place-items:center;border:1px solid #9ba1f2;border-radius:50%;color:#565dde;font-weight:700;font-size:13px;flex:none}.sidebar-copyright{margin:11px 6px 0;padding-top:10px;border-top:1px solid #eef0f5;color:#9299a8;font-size:10.5px;line-height:1.65;letter-spacing:.025em;text-align:center}.app-main{grid-column:2;grid-row:2;min-width:0;background:#f8f9fe;border-radius:0;overflow:hidden;box-shadow:none}.topbar{position:sticky;top:0;grid-column:1 / -1;grid-row:1;z-index:30;height:78px;padding:0 32px 0 0;display:flex;align-items:center;gap:11px;border-bottom:1px solid #e8ebf2;background:#fffffff0;box-shadow:0 4px 14px #2a315b06;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.header-brand{align-self:stretch;width:320px;flex:0 0 320px;display:flex;align-items:center;gap:11px;padding:0 24px}.header-brand-logo{width:50px;height:50px;flex:none;object-fit:contain;mix-blend-mode:multiply}.header-brand-copy{display:grid;gap:4px;min-width:0}.header-brand-copy strong{display:block;color:#273246;font-size:16px;line-height:1.2;letter-spacing:-.35px;white-space:nowrap}.header-brand-copy strong span,.brand-copy strong span{white-space:nowrap}.header-brand-copy small{color:#7f8799;font-size:11.5px;font-weight:500;white-space:nowrap}.topbar-spacer{flex:1}.icon-button{width:36px;height:36px;padding:0;border:0;border-radius:50%;background:#fff;color:#4e5669;display:grid;place-items:center;transition:background .18s,color .18s}.icon-button:hover{background:#f0f1ff;color:var(--accent)}.notification-button{position:relative}.notification-button i{position:absolute;top:8px;right:9px;width:6px;height:6px;border-radius:50%;background:#f16263;border:1px solid #fff}.live-dot,.demo-dot{width:7px;height:7px;border-radius:50%;margin:0 2px 0 6px}.live-dot{background:#32ad6b;box-shadow:0 0 0 3px #e0f5e7}.demo-dot{background:#e9a230;box-shadow:0 0 0 3px #fff4dd}.user-menu{display:flex;align-items:center;gap:7px;padding:3px 5px;color:#41485a;border-radius:10px}.user-menu:hover{background:#f5f6fc}.user-menu select{min-width:102px;max-width:138px;-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;outline:0;font-size:14px;color:#3f4659;font-weight:600;cursor:pointer}.user-menu svg{margin-left:-18px;pointer-events:none}.mobile-menu-button,.mobile-page-name{display:none}.avatar{display:inline-grid;place-items:center;border-radius:50%;background:#eceeff;color:#474ed6;font-weight:700;flex:none}.avatar-xs{width:20px;height:20px;font-size:11px}.avatar-sm{width:29px;height:29px;font-size:13px}.avatar-md{width:34px;height:34px;font-size:14px}.avatar-lg{width:40px;height:40px;font-size:16px}.person{display:inline-flex;align-items:center;gap:7px;white-space:nowrap}.muted{color:#a0a6b5}.page-content{max-width:1440px;margin:0 auto;padding:30px 32px 36px}.page-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:24px}.page-title-row h1{margin:0 0 6px;font-size:27px;letter-spacing:-.8px;line-height:1.2}.page-title-row p{margin:0;color:var(--muted);font-size:14px}.primary-button,.secondary-button,.danger-button,.soft-button{height:40px;border-radius:10px;padding:0 16px;border:1px solid transparent;display:inline-flex;align-items:center;justify-content:center;gap:7px;font-size:14px;font-weight:600;transition:all .18s}.primary-button{background:var(--accent);color:#fff;box-shadow:0 7px 14px #4b52f530}.primary-button:hover{background:var(--accent-dark);transform:translateY(-1px)}.secondary-button{color:#5b6275;background:#fff;border-color:#e4e7f0}.secondary-button:hover{background:#f8f9fc;border-color:#cfd4e2}.danger-button{background:#dc5555;color:#fff}.soft-button{background:#fff;border-color:#e5e7f0;color:#555d71}.title-action{flex:none}.filter-panel{display:flex;align-items:center;gap:11px;background:#fff;border:1px solid #eceef5;border-radius:14px;padding:12px;box-shadow:0 5px 12px #373b6406;margin-bottom:15px}.filter-search{height:40px;min-width:252px;flex:1.3;display:flex;align-items:center;gap:8px;color:#858c9f;border:1px solid #e3e6ef;border-radius:9px;padding:0 11px;background:#fff}.filter-search input{min-width:0;width:100%;border:0;outline:0;color:var(--ink);font-size:14px;background:transparent}.filter-search input::placeholder{color:#a4a9b7}.select-field{position:relative;height:40px;display:flex;align-items:center;gap:5px;border:1px solid #e3e6ef;border-radius:9px;padding:0 28px 0 10px;color:#737b8d;font-size:13px;white-space:nowrap}.select-field select{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;outline:0;background:transparent;min-width:50px;color:#41485a;font-size:14px;cursor:pointer}.select-field svg{position:absolute;right:9px;pointer-events:none}.filter-reset{border:0;color:#6a71f1;background:transparent;font-size:14px;padding:6px 2px}.mobile-filter-row{display:none}.ticket-list-panel,.summary-panel,.admin-panel{background:#fff;border:1px solid #ebedf4;border-radius:15px;box-shadow:0 8px 18px #34396909;overflow:hidden}.ticket-table-wrap{overflow:auto}.ticket-table{width:100%;min-width:0;table-layout:fixed;border-collapse:collapse;font-size:14px}.ticket-table th{height:47px;padding:0 15px;overflow:hidden;text-align:left;text-overflow:ellipsis;color:#838a9b;font-weight:500;font-size:13px;border-bottom:1px solid #edf0f5;white-space:nowrap;background:#fcfcfe}.ticket-table td{height:62px;padding:0 15px;overflow:hidden;color:#555d70;text-overflow:ellipsis;border-bottom:1px solid #f0f1f6;white-space:nowrap}.ticket-table tbody tr{transition:background .15s;cursor:pointer}.ticket-table tbody tr:hover{background:#f8f9ff}.ticket-table tbody tr:last-child td{border-bottom:0}.ticket-table th:first-child,.ticket-table td:first-child{padding-left:21px}.ticket-code{color:#4f58ee;font-size:13px;font-weight:600;letter-spacing:.05px;white-space:nowrap}.ticket-title strong{color:#32384a;font-weight:600;max-width:220px;display:inline-block;overflow:hidden;vertical-align:middle;text-overflow:ellipsis}.updated-time{color:#848b9c!important;font-size:13px}.row-arrow{color:#b7bdca}.status-tag{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 9px;border:1px solid transparent;border-radius:999px;font-size:12px;line-height:1;font-weight:650;white-space:nowrap}.status-tag:before{width:6px;height:6px;flex:none;border-radius:50%;background:currentColor;content:"";opacity:.9}.status-pending-classification{color:#9a5c13;border-color:#f0d8aa;background:#fff6e5}.status-pending-answer{color:#3565b9;border-color:#d5e3fb;background:#eef5ff}.status-pending-review{color:#6f55b5;border-color:#e0d6f7;background:#f5f1ff}.status-completed{color:#267a50;border-color:#cce8d8;background:#eaf7f0}.table-footer{min-height:52px;padding:0 21px;display:flex;align-items:center;justify-content:space-between;color:#8b92a2;font-size:13px;border-top:1px solid #f0f1f5}.page-display{color:#5c6476;border:1px solid #e8eaf1;border-radius:6px;padding:5px 9px}.ticket-cards{display:none}.empty-state{padding:62px 20px;text-align:center;color:#999faf;font-size:15px}.summary-panel{margin-top:15px;padding:20px 22px}.section-heading{display:flex;align-items:center;justify-content:space-between}.section-heading h2{margin:0 0 4px;font-size:16px}.section-heading p{margin:0;font-size:13px;color:#9298a7}.summary-grid{display:grid;grid-template-columns:repeat(4,1fr);margin-top:18px}.summary-item{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:9px;padding:2px 23px 2px 0;border-right:1px solid #edf0f5}.summary-item+.summary-item{padding-left:23px}.summary-item:last-child{border-right:0}.summary-item strong{justify-self:end;font-size:25px;letter-spacing:-.6px}.summary-item>span:last-child{color:#9ca2b0;font-size:13px}.modal-layer,.drawer-layer{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:flex;align-items:center;justify-content:center}.modal-backdrop,.drawer-backdrop,.sidebar-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;padding:0;border:0;background:#191d3159;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.ticket-modal,.small-modal{position:relative;width:min(686px,calc(100vw - 30px));max-height:calc(100vh - 30px);overflow:auto;background:#fff;border-radius:17px;box-shadow:0 25px 70px #171b3b40;padding:25px}.small-modal{width:min(510px,calc(100vw - 30px))}.modal-heading{display:flex;justify-content:space-between;gap:18px;padding-bottom:20px;border-bottom:1px solid #edf0f4;margin-bottom:20px}.modal-heading h2{margin:0 0 5px;font-size:21px}.modal-heading p{margin:0;color:#8d93a2;font-size:13px}.ticket-modal form,.small-modal form{display:grid;gap:17px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.ticket-modal label,.small-modal label{display:grid;gap:8px;color:#50586a;font-size:14px;font-weight:600}.required{margin-left:3px;color:#de5656}.ticket-modal input,.ticket-modal select,.ticket-modal textarea,.small-modal input,.small-modal select{width:100%;border:1px solid #e1e4ed;outline:0;color:#303748;border-radius:9px;padding:0 11px;font-size:14px;font-weight:400;transition:border .18s,box-shadow .18s;background:#fff}.ticket-modal input,.ticket-modal select,.small-modal input,.small-modal select{height:40px}.ticket-modal textarea{padding:11px;resize:vertical;line-height:1.65}.ticket-modal input:focus,.ticket-modal select:focus,.ticket-modal textarea:focus,.small-modal input:focus,.small-modal select:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.attachment-field{display:grid;gap:10px}.field-label{color:#50586a;font-size:14px;font-weight:600}.field-label span{margin-left:8px;color:#a1a6b4;font-size:12px;font-weight:400}.upload-dropzone{min-height:81px;padding:12px 15px;border:1px dashed #cfd3e4;background:#fafbff;border-radius:10px;display:flex;align-items:center;gap:11px;text-align:left;color:#5d6478}.upload-dropzone:hover{border-color:#777df6;background:#f6f7ff}.upload-icon{width:35px;height:35px;border-radius:9px;display:grid;place-items:center;color:#5860ef;background:#eaecff}.upload-dropzone strong,.upload-dropzone small{display:block}.upload-dropzone strong{font-size:13px;font-weight:600;margin-bottom:4px}.upload-dropzone small{font-size:12px;color:#9198a9;display:flex;align-items:center;gap:4px}.upload-hints{display:flex;gap:16px;color:#9399a8;font-size:12px}.upload-hints span{display:flex;align-items:center;gap:4px}.file-chip-list{display:flex;flex-wrap:wrap;gap:7px}.file-chip{display:inline-flex;max-width:100%;align-items:center;gap:5px;color:#5a6274;background:#f3f4fa;border-radius:6px;padding:6px 7px;font-size:12px}.file-chip span{max-width:170px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.file-chip button{margin-left:2px;border:0;padding:0 1px;color:#7d8496;background:transparent;font-size:17px;line-height:1}.form-actions{display:flex;justify-content:flex-end;gap:9px;padding-top:3px}.form-actions .primary-button,.form-actions .secondary-button{min-width:92px}.drawer-layer{justify-content:flex-end}.detail-drawer{position:relative;height:100%;width:min(545px,100vw);background:#fff;box-shadow:-10px 0 45px #15193530;display:flex;flex-direction:column;animation:slide-in .22s ease-out}.drawer-header{display:flex;justify-content:space-between;align-items:flex-start;gap:15px;padding:24px 26px 19px;border-bottom:1px solid #edf0f5}.drawer-header h2{margin:6px 0 0;font-size:21px;line-height:1.3}.drawer-body{flex:1;min-height:0;overflow:auto;padding:0 26px 28px}.detail-status-row{display:flex;justify-content:space-between;align-items:center;padding:15px 0;font-size:13px;color:#8b92a2}.detail-status-row>span:last-child{display:flex;align-items:center;gap:5px}.detail-section{padding:19px 0;border-top:1px solid #eef0f5}.detail-section h3{margin:0 0 13px;font-size:15px;display:flex;align-items:center;gap:7px}.detail-metadata{display:grid;grid-template-columns:repeat(2,1fr);gap:14px 18px}.detail-metadata>div{display:grid;gap:5px;font-size:13px}.detail-metadata span{color:#969cab}.detail-metadata strong{color:#4a5265;font-weight:500}.detail-content{white-space:pre-wrap;color:#5f6677;font-size:14px;line-height:1.78;margin:0}.response-section h3{color:#4886d5}.review-section h3{color:#329460}.timeline{display:grid;gap:0}.timeline-item{display:grid;grid-template-columns:32px 1fr;gap:10px;position:relative;min-height:71px;color:#a7acb8}.timeline-item:not(:last-child):before{content:"";position:absolute;top:29px;left:14px;width:1px;bottom:1px;background:#e7eaf1}.timeline-icon{z-index:1;width:29px;height:29px;display:grid;place-items:center;color:#b4bac6;background:#f1f3f7;border-radius:50%}.timeline-item.active{color:#5c6475}.timeline-item.active .timeline-icon{color:#fff;background:#5960ee}.timeline-item strong{font-size:14px}.timeline-item p{font-size:13px;margin:3px 0;line-height:1.5}.timeline-item small{font-size:12px;color:#9ba1ae}.drawer-actions{padding:15px 26px 20px;border-top:1px solid #edf0f5;background:#fff}.action-form{display:grid;gap:10px}.action-form textarea{width:100%;padding:9px 10px;border:1px solid #dfe3ec;border-radius:8px;resize:vertical;outline:0;font-size:14px}.review-actions{display:flex;justify-content:flex-end;gap:8px}.action-hint{display:flex;align-items:center;gap:7px;min-height:36px;color:#89909f;font-size:13px}.full-width-button{width:100%}.toast{position:fixed;z-index:160;left:50%;bottom:27px;transform:translate(-50%);display:flex;align-items:center;gap:8px;padding:12px 16px;max-width:calc(100vw - 30px);color:#fff;background:#30364c;border-radius:10px;box-shadow:0 9px 24px #191d3338;font-size:14px}.admin-panel{padding:0}.table-toolbar{min-height:68px;padding:13px 18px;display:flex;justify-content:space-between;align-items:center;gap:12px;color:#8d93a1;font-size:13px}.filter-search.compact{flex:none;width:min(320px,100%)}.users-table{min-width:1220px}.role-list{display:flex;flex-wrap:wrap;gap:5px}.role-list span{display:inline-flex;padding:4px 7px;color:#6870df;background:#f0f1ff;border-radius:5px;font-size:12px}.handler-summary{max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.enabled-text{color:#2c9d5d}.disabled-text{color:#ad5460}.admin-panel>.rule-note{margin:18px}.rule-note{display:flex;align-items:center;gap:8px;color:#6870df;font-size:13px;background:#f5f6ff;border:1px solid #e7e9ff;border-radius:8px;padding:11px 13px}.inline-select{height:31px;min-width:100px;border:1px solid #dfe3ec;border-radius:6px;padding:0 6px;color:#4b5264;background:#fff}.inline-actions{display:flex;gap:7px;align-items:center}.tiny-primary,.tiny-button,.text-button{height:27px;border-radius:6px;font-size:12px;padding:0 8px;border:0}.tiny-primary{display:inline-flex;align-items:center;gap:3px;color:#fff;background:var(--accent)}.tiny-button{color:#7e8595;background:#f1f2f6}.text-button{color:#515af0;background:transparent;padding:0}.reviewer-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px;padding:18px}.reviewer-card{padding:21px;border:1px solid #e8eaf0;border-radius:12px}.reviewer-flow{display:flex;justify-content:center;align-items:center;gap:21px;text-align:center;color:#4d5566;font-size:14px;font-weight:600}.reviewer-flow span:not(.flow-line){display:grid;justify-items:center;gap:7px}.reviewer-flow small{color:#989eac;font-weight:400;font-size:12px}.flow-line{color:#9ba1fc;font-size:22px}.reviewer-card p{margin:19px 0 0;padding-top:13px;border-top:1px solid #eff0f5;color:#8c92a1;line-height:1.65;font-size:13px}.placeholder-panel{padding:68px 20px;text-align:center;background:#fff;border:1px solid #e9ebf2;border-radius:16px;color:#7e8595}.placeholder-icon{display:grid;place-items:center;width:46px;height:46px;margin:0 auto 15px;color:#535bf0;background:#ebedff;border-radius:14px;font-size:22px}.placeholder-panel h2{color:#454c5d;font-size:17px;margin:0 0 7px}.placeholder-panel p{margin:0;font-size:14px}.small-modal fieldset{border:0;padding:0;margin:0}.small-modal legend{color:#50586a;font-size:14px;font-weight:600;margin-bottom:9px}.field-optional{margin-left:5px;color:#9aa0ae;font-size:12px;font-weight:400}.role-options{display:flex;flex-wrap:wrap;gap:8px}.user-type-options{display:grid;grid-template-columns:repeat(3,1fr)}.role-check{display:flex!important;grid-template-columns:auto 1fr;align-items:center;gap:5px!important;border:1px solid #e2e5ed;border-radius:7px;padding:7px 9px;font-weight:400!important;color:#626a7d!important;cursor:pointer}.role-check input{width:14px!important;height:14px!important;accent-color:var(--accent)}.handler-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.handler-check{display:flex!important;align-items:center;gap:8px!important;min-width:0;border:1px solid #e2e5ed;border-radius:8px;padding:8px 9px;font-weight:400!important;color:#626a7d!important;cursor:pointer}.handler-check input{width:14px!important;height:14px!important;flex:none;accent-color:var(--accent)}.handler-check span{display:grid;min-width:0;gap:2px}.handler-check small{overflow:hidden;color:#969cac;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.ticket-detail-page{padding-top:24px}.back-button{display:inline-flex;align-items:center;gap:6px;border:0;background:transparent;color:#60687b;padding:4px 0;font-size:14px;font-weight:600}.back-button:hover{color:var(--accent)}.detail-page-header{display:flex;justify-content:space-between;align-items:flex-end;gap:18px;padding:17px 0 24px}.detail-page-header h1{margin:7px 0 0;font-size:29px;line-height:1.28;letter-spacing:-.8px}.detail-page-header .detail-status-row{justify-content:flex-start;gap:12px;padding:12px 0 0}.detail-page-layout{display:grid;grid-template-columns:minmax(0,1.45fr) minmax(290px,.8fr);gap:18px;align-items:start}.detail-main-column,.detail-side-column{display:grid;gap:16px}.detail-card,.detail-action-panel{background:#fff;border:1px solid #e9ebf2;border-radius:15px;padding:22px;box-shadow:0 8px 18px #34396909}.detail-section.detail-card{border-top:1px solid #e9ebf2}.detail-card h2,.detail-action-panel h3{display:flex;align-items:center;gap:7px;margin:0 0 15px;color:#333b4c;font-size:16px}.ticket-info-card .detail-metadata{grid-template-columns:1fr;gap:15px}.detail-card .detail-metadata>div{padding-bottom:14px;border-bottom:1px solid #f0f1f5}.detail-card .detail-metadata>div:last-child{padding-bottom:0;border-bottom:0}.detail-action-panel{display:grid;gap:11px}.detail-action-panel h3{margin:0}.detail-action-panel p{color:#808798;font-size:14px;line-height:1.7;margin:0}.detail-action-panel textarea{width:100%;padding:10px 11px;border:1px solid #dfe3ec;border-radius:8px;resize:vertical;outline:0;color:#3f4758;font-size:14px;line-height:1.6}.detail-action-panel textarea:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.detail-action-panel .primary-button{justify-self:end}.detail-action-panel.action-hint{min-height:54px;display:flex;align-items:center;padding:15px 18px;color:#89909f;font-size:13px}@keyframes slide-in{0%{transform:translate(35px);opacity:.72}to{transform:translate(0);opacity:1}}@media(max-width:1120px){.app-shell{padding:0}.sidebar{width:211px;flex-basis:211px;min-height:100vh}.page-content{padding:26px 24px 30px}.topbar{padding:0 24px}.filter-panel{flex-wrap:wrap}.filter-search{min-width:270px}.summary-item{padding-right:13px}.summary-item+.summary-item{padding-left:13px}}@media(max-width:820px){body{background:#f7f8fd}.app-shell{padding:0;display:block}.app-main{min-height:100vh;border-radius:0;box-shadow:none}.sidebar{position:fixed;inset:0 auto 0 0;transform:translate(-105%);border-radius:0 18px 18px 0;min-height:100vh;width:252px;transition:transform .22s;box-shadow:8px 0 30px #161b3724}.sidebar.is-open{transform:translate(0)}.sidebar-close{display:block}.sidebar-backdrop{z-index:19}.topbar{position:sticky;top:0;z-index:10;height:60px;padding:0 15px;gap:8px}.mobile-menu-button{display:grid;width:35px;height:35px}.mobile-page-name{display:block;font-size:16px;font-weight:700}.top-search{display:none}.notification-button{width:35px;height:35px}.live-dot,.demo-dot{display:none}.user-menu{padding:0}.user-menu select,.user-menu svg{display:none}.page-content{padding:21px 14px 28px}.page-title-row{margin-bottom:17px}.page-title-row h1{font-size:23px}.page-title-row p{font-size:13px;line-height:1.55}.title-action,.filter-panel{display:none}.filter-panel.show-mobile-filters{display:grid;grid-template-columns:1fr;margin-bottom:12px}.filter-panel.show-mobile-filters .filter-search{min-width:0}.select-field{width:100%}.filter-reset{justify-self:end}.mobile-filter-row{display:flex;gap:10px;margin-bottom:13px}.mobile-filter-row .soft-button{flex:1}.mobile-filter-row .primary-button{flex:1.3}.ticket-list-panel{border:0;border-radius:0;background:transparent;box-shadow:none;overflow:visible}.ticket-table-wrap,.table-footer{display:none}.ticket-cards{display:grid;gap:10px}.ticket-card{border:1px solid #e8eaf1;border-radius:13px;padding:14px;width:100%;background:#fff;text-align:left;color:#3e4658;box-shadow:0 5px 13px #2a2f5109}.ticket-card-top{display:flex;justify-content:space-between;align-items:center;gap:9px;margin-bottom:10px}.ticket-card>strong{display:block;font-size:15px;line-height:1.4;margin-bottom:9px}.ticket-card-meta{display:flex;justify-content:space-between;gap:8px;color:#9097a6;font-size:12px}.ticket-card-people{display:flex;flex-wrap:wrap;gap:6px 12px;padding-top:10px;margin-top:10px;border-top:1px solid #f0f1f5;color:#747c8e;font-size:12px}.summary-panel{padding:17px;margin-top:13px}.summary-grid{grid-template-columns:repeat(2,1fr);row-gap:15px}.summary-item{padding:0 11px 0 0}.summary-item:nth-child(2){border-right:0;padding-left:11px}.summary-item:nth-child(3){padding-left:0}.summary-item:nth-child(4){padding-left:11px;border-right:0}.summary-item strong{font-size:21px}.detail-drawer{width:100%}.drawer-header{padding:18px 18px 15px}.drawer-body{padding:0 18px 23px}.drawer-actions{padding:12px 18px 17px}.detail-metadata{gap:13px}.ticket-modal,.small-modal{padding:19px;border-radius:15px}.modal-heading{padding-bottom:15px;margin-bottom:16px}.form-grid{grid-template-columns:1fr;gap:15px}.form-actions{position:sticky;bottom:-19px;background:#fff;padding:12px 0 0}.form-actions .primary-button,.form-actions .secondary-button{flex:1}.small-modal{max-height:calc(100vh - 22px)}.admin-page .page-title-row .primary-button{height:37px;padding:0 11px}.table-toolbar{padding:12px;align-items:flex-start;flex-direction:column}.filter-search.compact{width:100%}.reviewer-grid{grid-template-columns:1fr;padding:12px}.toast{bottom:17px;width:max-content}.sidebar-help{display:none}}@media(max-width:520px){.handler-options{grid-template-columns:1fr}}@media(max-width:390px){.page-content{padding-left:12px;padding-right:12px}.mobile-filter-row .primary-button,.mobile-filter-row .soft-button{padding:0 10px;font-size:13px}.summary-item{grid-template-columns:1fr auto}.summary-item .status-tag{grid-column:1 / -1;width:max-content}.summary-item>span:last-child{display:none}}@media(max-width:820px){.ticket-detail-page{padding-top:17px}.detail-page-header{padding:15px 0 19px}.detail-page-header h1{font-size:24px}.detail-page-layout{grid-template-columns:1fr;gap:13px}.detail-side-column{order:-1}.detail-card,.detail-action-panel{padding:17px;border-radius:13px}.ticket-info-card .detail-metadata{grid-template-columns:1fr 1fr;gap:14px}.detail-card .detail-metadata>div{padding-bottom:0;border-bottom:0}.ticket-info-card .detail-metadata>div:last-child{grid-column:1 / -1}.detail-action-panel .primary-button{width:100%}.detail-page-header .detail-status-row{flex-wrap:wrap}}.user-menu>span{display:grid;gap:1px;font-size:14px;line-height:1.2;font-weight:600}.user-menu small{color:#969cab;font-size:11px;font-weight:500}.logout-button{margin-left:2px;color:#767e91}.reminder-wrap{position:relative}.reminder-popover{position:absolute;right:-6px;top:46px;width:310px;z-index:50;overflow:hidden;background:#fffffff0;border:1px solid #e9ebf2;border-radius:13px;box-shadow:0 16px 32px #292e5529;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.reminder-heading{display:flex;justify-content:space-between;align-items:center;padding:14px 15px;border-bottom:1px solid #edf0f5;color:#3e4658;font-size:14px}.reminder-heading span{color:#7981ec;font-size:12px}.reminder-list{display:grid}.reminder-list button{display:flex;gap:9px;width:100%;border:0;padding:11px 14px;background:transparent;text-align:left}.reminder-list button:hover{background:#f5f6ff}.reminder-list button>span:last-child{display:grid;min-width:0;gap:3px}.reminder-list strong{overflow:hidden;color:#4c5466;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.reminder-list small{color:#9ba1af;font-size:12px}.reminder-empty{margin:0;padding:25px 15px;color:#949aaa;text-align:center;font-size:13px}.login-page{position:relative;isolation:isolate;min-height:100vh;overflow:hidden;display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,.72fr);align-items:center;gap:clamp(46px,8vw,130px);padding:clamp(42px,8vw,120px);background:#eaf0fc;color:#17233e}.login-grid{position:absolute;z-index:-4;top:0;right:0;bottom:0;left:0;opacity:.46;background-image:linear-gradient(rgba(75,102,159,.09) 1px,transparent 1px),linear-gradient(90deg,rgba(75,102,159,.09) 1px,transparent 1px);background-size:66px 66px;-webkit-mask-image:linear-gradient(90deg,#000,transparent 76%);mask-image:linear-gradient(90deg,#000,transparent 76%)}.login-orb{position:absolute;z-index:-3;width:42vw;aspect-ratio:1;border-radius:50%;filter:blur(14px);opacity:.78}.login-orb-one{top:-26vw;right:-10vw;background:radial-gradient(circle,#c5e9ff 0,#b7d3fb 35%,transparent 69%);animation:login-drift-one 24s ease-in-out infinite alternate}.login-orb-two{bottom:-29vw;left:-19vw;background:radial-gradient(circle,#bde9ff 0,#628fdf 36%,transparent 70%);animation:login-drift-two 28s ease-in-out infinite alternate}.login-ribbon{position:absolute;z-index:-2;width:80vw;height:20vw;border:2px solid rgba(96,180,242,.35);border-radius:50%;filter:blur(.1px);transform:rotate(-19deg)}.login-ribbon-one{bottom:-4vw;left:-12vw;box-shadow:0 0 60px #2f98ee59,inset 0 0 30px #59baf624;animation:login-ribbon-one 21s ease-in-out infinite alternate}.login-ribbon-two{bottom:6vw;left:-11vw;border-color:#2256b63d;transform:rotate(-12deg) scale(.82);animation:login-ribbon-two 25s ease-in-out infinite alternate}.login-brand-area{max-width:680px;padding-left:clamp(0px,4vw,55px)}.login-brand-logo{display:block;width:112px;height:80px;object-fit:contain;object-position:left center;mix-blend-mode:multiply;margin:0 0 28px}.login-title-rule{width:48px;height:4px;border-radius:5px;margin-bottom:17px;background:linear-gradient(90deg,#72c4e7,#213485)}.login-brand-area h1{max-width:680px;margin:0;color:#172b59;font-size:clamp(35px,4vw,60px);line-height:1.2;letter-spacing:-2px;font-weight:700}.login-brand-area p{margin:14px 0 0;color:#284874;font-size:clamp(22px,2vw,30px);letter-spacing:1.5px}.login-brand-area small{display:block;margin-top:42px;color:#6f829e;font-size:14px;letter-spacing:.5px}.login-card{width:min(100%,440px);justify-self:start;padding:44px 42px 34px;border:1px solid rgba(255,255,255,.76);border-radius:26px;background:#ffffff85;box-shadow:0 24px 60px #23417b2e,inset 0 1px #ffffffd9;-webkit-backdrop-filter:blur(26px) saturate(125%);backdrop-filter:blur(26px) saturate(125%)}.login-card-logo{display:block;width:100px;height:69px;margin:0 auto 21px;object-fit:contain;mix-blend-mode:multiply}.login-card-heading{display:flex;align-items:center;gap:13px;margin-bottom:29px}.login-card-heading span{height:1px;flex:1;background:#b5c4d8}.login-card-heading h2{margin:0;color:#243354;font-size:19px;letter-spacing:.5px}.login-card form{display:grid;gap:18px}.login-field{display:grid;gap:7px;color:#586983;font-size:13px;font-weight:600}.login-field>div{height:48px;display:flex;align-items:center;gap:10px;padding:0 12px;border:1px solid rgba(143,161,189,.42);border-radius:10px;background:#ffffffad;color:#71819b;transition:border .2s,box-shadow .2s,background .2s}.login-field>div:focus-within{border-color:#4a81d4;background:#fff;box-shadow:0 0 0 4px #548de01f}.login-field input{min-width:0;flex:1;border:0;outline:0;color:#263a5a;background:transparent;font-size:15px}.login-field input::placeholder{color:#a8b3c3}.login-field button{display:grid;place-items:center;border:0;padding:4px;color:#8795aa;background:transparent}.remember-check{display:flex;align-items:center;gap:7px;color:#687991;font-size:13px;-webkit-user-select:none;user-select:none}.remember-check input{width:15px;height:15px;accent-color:#2468cf}.login-error{margin:0;color:#cd4e58;font-size:13px}.login-button{height:49px;border:0;border-radius:10px;display:flex;justify-content:center;align-items:center;gap:8px;color:#fff;background:#1e61cb;box-shadow:0 10px 20px #1d5dc445;font-size:16px;font-weight:600;transition:background .2s,transform .2s}.login-button:hover{background:#184fa8;transform:translateY(-1px)}.login-demo-note{margin:19px 0 0;color:#8191a6;text-align:center;font-size:12px}.login-footer{position:absolute;bottom:22px;left:50%;transform:translate(-50%);color:#7c8da5;white-space:nowrap;font-size:12px}@keyframes login-drift-one{0%{transform:translateZ(0) scale(1)}to{transform:translate3d(-5vw,7vh,0) scale(1.12)}}@keyframes login-drift-two{0%{transform:translateZ(0) scale(1)}to{transform:translate3d(8vw,-5vh,0) scale(1.09)}}@keyframes login-ribbon-one{0%{transform:rotate(-19deg) translateZ(0)}to{transform:rotate(-15deg) translate3d(4vw,-3vh,0)}}@keyframes login-ribbon-two{0%{transform:rotate(-12deg) scale(.82) translateZ(0)}to{transform:rotate(-17deg) scale(.87) translate3d(3vw,-2vh,0)}}@media(max-width:820px){.login-page{display:flex;justify-content:center;padding:40px 22px 72px}.login-brand-area{position:absolute;top:38px;left:24px;right:24px;padding:0}.login-brand-logo{width:76px;height:51px;margin-bottom:14px}.login-title-rule{width:35px;height:3px;margin-bottom:9px}.login-brand-area h1{font-size:27px;letter-spacing:-1px}.login-brand-area p{margin-top:6px;font-size:18px}.login-brand-area small{display:none}.login-card{width:100%;max-width:410px;align-self:center;margin-top:170px;padding:35px 27px 28px;border-radius:20px}.login-card-logo{width:76px;height:53px;margin-bottom:16px}.login-footer{bottom:18px;font-size:11px}.login-grid{-webkit-mask-image:linear-gradient(#000,transparent);mask-image:linear-gradient(#000,transparent)}.login-orb{width:85vw}.login-ribbon{width:140vw;height:45vw;left:-45vw;bottom:9vw}.reminder-popover{position:fixed;top:66px;right:12px;left:12px;width:auto}.logout-button{display:none}}@media(prefers-reduced-motion:reduce){.login-orb,.login-ribbon{animation:none}}.login-brand-area h1{font-size:clamp(32px,3.4vw,50px);letter-spacing:-1.6px;white-space:nowrap}@media(max-width:820px){.login-brand-area h1{font-size:27px;letter-spacing:-1px}}.ticket-category-fieldset{margin:0;padding:0;border:0}.ticket-category-fieldset legend{margin-bottom:9px;color:#50586a;font-size:14px;font-weight:600}.ticket-category-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ticket-category-option{display:flex!important;align-items:center;gap:9px!important;min-width:0;padding:11px 12px;border:1px solid #e1e4ed;border-radius:10px;color:#626a7d!important;background:#fff;cursor:pointer;transition:border-color .18s,background .18s,box-shadow .18s}.ticket-category-option:hover{border-color:#aeb3fa;background:#fafaff}.ticket-category-option.is-selected{border-color:#6f76f4;background:#f3f4ff;box-shadow:0 0 0 3px #4b52f514}.ticket-category-option input{width:15px!important;height:15px!important;flex:none;padding:0!important;accent-color:var(--accent)}.ticket-category-option>span{display:grid;gap:3px;min-width:0}.ticket-category-option strong{color:#3f4759;font-size:14px}.ticket-category-option small{overflow:hidden;color:#9097a7;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.ticket-category-tag{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;border-radius:6px;font-size:12px;font-weight:600;white-space:nowrap}.ticket-category-tag.is-common{color:#39755b;background:#ecf8f0}.ticket-category-tag.is-special{color:#6269d9;background:#eff0ff}.ticket-card-people .ticket-category-tag{margin-right:2px}@media(max-width:520px){.ticket-category-options{grid-template-columns:1fr}.ticket-category-option{padding:10px 11px}}.login-page{grid-template-columns:minmax(0,1fr) minmax(390px,440px);column-gap:clamp(58px,8vw,136px);padding:clamp(52px,7vw,106px) clamp(42px,8vw,136px) clamp(70px,8vw,108px)}.login-brand-area{width:min(100%,680px);justify-self:end;padding-left:0;transform:translateY(-8px)}.login-card{justify-self:start;padding:38px 42px 31px;border-radius:24px;transform:translateY(-8px)}.login-brand-logo{mix-blend-mode:normal}.login-card-brand{display:grid;place-items:center;width:154px;height:112px;margin:0 auto 13px;overflow:visible;background:transparent;isolation:isolate}.login-card-logo{width:154px;height:154px;max-width:none;margin:0;object-fit:contain;mix-blend-mode:normal;filter:none}.login-card-heading{margin-bottom:25px}.login-card form{gap:17px}.login-demo-note{margin-top:17px}.login-footer{bottom:24px}@media(max-width:820px){.login-page{display:flex;padding:38px 22px 74px}.login-brand-area{width:auto;justify-self:auto;transform:none}.login-card{margin-top:166px;padding:31px 27px 27px;transform:none}.login-card-brand{width:122px;height:84px;margin-bottom:11px}.login-card-logo{width:122px;height:122px}.login-card-heading{margin-bottom:23px}.login-footer{bottom:18px}}.ticket-center .ticket-table-wrap{overflow-x:hidden}.ticket-center .ticket-table th:nth-child(1){width:12%}.ticket-center .ticket-table th:nth-child(2){width:15%}.ticket-center .ticket-table th:nth-child(3){width:9%}.ticket-center .ticket-table th:nth-child(4){width:19%}.ticket-center .ticket-table th:nth-child(5){width:10%}.ticket-center .ticket-table th:nth-child(6),.ticket-center .ticket-table th:nth-child(7),.ticket-center .ticket-table th:nth-child(8){width:6%}.ticket-center .ticket-table th:nth-child(10){width:8%}.ticket-center.page-content{width:100%;max-width:none;margin:0}@media(max-width:1120px){.ticket-center .ticket-table th:nth-child(8),.ticket-center .ticket-table td:nth-child(8){display:none}.ticket-center .ticket-table th:nth-child(1){width:13%}.ticket-center .ticket-table th:nth-child(2){width:17%}.ticket-center .ticket-table th:nth-child(3){width:11%}.ticket-center .ticket-table th:nth-child(4){width:22%}.ticket-center .ticket-table th:nth-child(5){width:12%}.ticket-center .ticket-table th:nth-child(6),.ticket-center .ticket-table th:nth-child(7){width:8%}.ticket-center .ticket-table th:nth-child(9){width:9%}.ticket-center .ticket-table th:nth-child(10){width:10%}}@media(max-width:960px){.ticket-center .ticket-table th:nth-child(6),.ticket-center .ticket-table td:nth-child(6),.ticket-center .ticket-table th:nth-child(7),.ticket-center .ticket-table td:nth-child(7),.ticket-center .ticket-table th:nth-child(11),.ticket-center .ticket-table td:nth-child(11){display:none}.ticket-center .ticket-table th:nth-child(1){width:15%}.ticket-center .ticket-table th:nth-child(2){width:22%}.ticket-center .ticket-table th:nth-child(3){width:13%}.ticket-center .ticket-table th:nth-child(4){width:25%}.ticket-center .ticket-table th:nth-child(5){width:14%}.ticket-center .ticket-table th:nth-child(9){width:11%}}.ticket-center .ticket-table th:last-child,.ticket-center .ticket-table td:last-child{padding-right:4px;padding-left:4px;overflow:visible;text-overflow:clip}.track-group-tag{display:inline-flex;align-items:center;justify-content:center;min-width:28px;height:24px;padding:0 7px;border-radius:6px;color:#4e65aa;background:#eef3ff;font-size:12px;font-weight:600;white-space:nowrap}.ticket-card-meta .track-group-tag{height:20px;min-width:24px;padding:0 5px;font-size:11px;vertical-align:middle}.ticket-center .ticket-table th,.ticket-center .ticket-table td{padding-right:10px;padding-left:10px}.ticket-center .ticket-table th:first-child,.ticket-center .ticket-table td:first-child{padding-left:20px}.ticket-center .ticket-table th:nth-child(1){width:11%}.ticket-center .ticket-table th:nth-child(2){width:23%}.ticket-center .ticket-table th:nth-child(3){width:5%}.ticket-center .ticket-table th:nth-child(4){width:7%}.ticket-center .ticket-table th:nth-child(5){width:11%}.ticket-center .ticket-table th:nth-child(6),.ticket-center .ticket-table th:nth-child(7),.ticket-center .ticket-table th:nth-child(8){width:8%}.ticket-center .ticket-table th:nth-child(9){width:7%}.ticket-center .ticket-table th:nth-child(10){width:10%}.ticket-center .ticket-table th:nth-child(11){width:2%}@media(max-width:1120px){.ticket-center .ticket-table th,.ticket-center .ticket-table td{padding-right:8px;padding-left:8px}.ticket-center .ticket-table th:nth-child(1){width:12%}.ticket-center .ticket-table th:nth-child(2){width:23%}.ticket-center .ticket-table th:nth-child(3){width:6%}.ticket-center .ticket-table th:nth-child(4){width:8%}.ticket-center .ticket-table th:nth-child(5){width:13%}.ticket-center .ticket-table th:nth-child(6),.ticket-center .ticket-table th:nth-child(7){width:10%}.ticket-center .ticket-table th:nth-child(9){width:9%}.ticket-center .ticket-table th:nth-child(10){width:7%}.ticket-center .ticket-table th:nth-child(11){width:2%}}@media(max-width:960px){.ticket-center .ticket-table th:nth-child(1){width:14%}.ticket-center .ticket-table th:nth-child(2){width:30%}.ticket-center .ticket-table th:nth-child(3){width:8%}.ticket-center .ticket-table th:nth-child(4){width:11%}.ticket-center .ticket-table th:nth-child(5){width:20%}.ticket-center .ticket-table th:nth-child(9){width:17%}}.account-menu{position:relative}.account-trigger{display:flex;align-items:center;gap:7px;border:0;border-radius:10px;padding:4px 6px;color:#41485a;background:transparent;text-align:left}.account-trigger:hover,.account-trigger[aria-expanded=true]{background:#f5f6fc}.account-copy{display:grid;gap:1px;min-width:0;line-height:1.2}.account-copy strong{font-size:14px;font-weight:600;white-space:nowrap}.account-copy small{color:#969cab;font-size:11px;font-weight:500;white-space:nowrap}.account-chevron{color:#949bad;transition:transform .18s}.account-trigger[aria-expanded=true] .account-chevron{transform:rotate(180deg)}.account-popover{position:absolute;z-index:60;top:calc(100% + 9px);right:0;display:grid;min-width:144px;padding:6px;border:1px solid #e9ebf2;border-radius:12px;background:#fffffff7;box-shadow:0 16px 32px #292e5529;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.account-popover button{display:flex;align-items:center;gap:9px;width:100%;height:37px;padding:0 9px;border:0;border-radius:8px;color:#535b6d;background:transparent;font-size:14px;text-align:left}.account-popover button:hover{color:#454bd2;background:#f4f5ff}.account-popover .logout-menu-item{color:#ce565b}.account-popover .logout-menu-item:hover{color:#c34048;background:#fff2f2}.password-modal{width:min(100%,420px)}.password-form{display:grid;gap:15px}.password-form>label{display:grid;gap:7px;color:#50586a;font-size:14px;font-weight:600}.password-form input{height:42px;width:100%;padding:0 11px;border:1px solid #dfe3ec;border-radius:8px;outline:0;color:#3f4758;background:#fff;font-size:14px}.password-form input:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.form-error{margin:0;color:#d34d57;font-size:13px}.password-form .form-actions{margin-top:3px}@media(max-width:820px){.account-trigger{gap:6px;padding:3px}.account-copy small,.account-chevron{display:none}.account-popover{position:fixed;top:62px;right:12px}.password-modal{width:calc(100% - 22px)}}.team-progress-title-row{align-items:flex-end}.team-progress-eyebrow{display:inline-flex;align-items:center;gap:5px;margin-bottom:7px;color:#6670df;font-size:12px;font-weight:700;letter-spacing:.08em}.team-progress-summary{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:13px;margin-bottom:12px}.team-progress-summary>.team-progress-metric{grid-column:span 2}.team-progress-metric{min-width:0;display:flex;align-items:flex-start;gap:12px;padding:18px;border:1px solid #e9ebf2;border-radius:14px;background:#fff;box-shadow:0 6px 18px #3037650a}.team-progress-metric>span{width:40px;height:40px;display:grid;flex:none;place-items:center;border-radius:11px}.team-progress-metric>div{min-width:0;display:grid;gap:2px}.team-progress-metric small{color:#8a92a3;font-size:12px}.team-progress-metric strong{color:#333b4e;font-size:25px;line-height:1.15}.team-progress-metric-value{min-width:0;display:flex;align-items:center;flex-wrap:wrap;gap:5px 8px}.team-progress-metric-value>b,.regional-stat-value>b{display:inline-flex;align-items:center;min-height:22px;padding:2px 7px;border-radius:999px;color:#5d66c8;background:#f0f2ff;font-size:10.5px;font-weight:700;line-height:1;white-space:nowrap}.team-progress-metric p{overflow:hidden;margin:3px 0 0;color:#9aa1b0;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.team-progress-metric.is-blue>span{color:#4473d6;background:#eef4ff}.team-progress-metric.is-purple>span{color:#655ed9;background:#f0efff}.team-progress-metric.is-teal>span{color:#318b87;background:#eaf8f6}.team-progress-metric.is-amber>span{color:#c27a25;background:#fff5e7}.regional-progress-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px;margin-bottom:16px}.identity-progress-summary{margin-bottom:12px}.regional-progress-card{display:grid;grid-template-columns:152px minmax(0,1fr);align-items:center;gap:12px;min-width:0;padding:14px 15px;border:1px solid #e8eaf2;border-radius:14px;background:#fff;box-shadow:0 6px 18px #3037650a}.regional-progress-card>header{display:flex;align-items:center;gap:10px;min-width:0}.regional-progress-card>header>span{width:38px;height:38px;display:grid;flex:none;place-items:center;border-radius:11px}.regional-progress-card>header div{display:grid;gap:2px}.regional-progress-card>header strong{color:#363e50;font-size:15px;white-space:nowrap}.regional-progress-card>header small{color:#9299a9;font-size:11px}.regional-progress-card.is-hkmacau>header>span{color:#9c5a9d;background:#f7edf8}.regional-progress-card.is-overseas>header>span{color:#387d9d;background:#eaf5fa}.regional-progress-card.is-head-unit>header>span{color:#b35c78;background:#fceff4}.regional-progress-card.is-district>header>span{color:#3d8760;background:#ecf8f1}.regional-progress-stats{display:grid;grid-template-columns:1fr 1fr;gap:6px}.regional-progress-stats>span{display:grid;justify-items:start;gap:2px;padding:9px;border-radius:9px;background:#f8f9fd}.regional-progress-stats small{color:#7f8798;font-size:10.5px;white-space:nowrap}.regional-progress-stats strong{color:#3b4457;font-size:18px;white-space:nowrap}.regional-progress-stats strong i{margin:0 2px;color:#aab0bd;font-size:12px;font-style:normal;font-weight:500}.regional-stat-value{display:flex;align-items:center;justify-content:flex-start;flex-wrap:wrap;gap:4px 6px;min-width:0}.regional-stat-value>b{min-height:20px;padding:2px 6px;font-size:10px}.team-progress-panel{overflow:hidden;border:1px solid #e8eaf2;border-radius:15px;background:#fff;box-shadow:0 8px 22px #3037650b}.team-progress-toolbar{display:grid;grid-template-columns:minmax(210px,1.3fr) minmax(250px,1.55fr) repeat(3,minmax(135px,.8fr)) auto;align-items:center;gap:9px;padding:14px 16px;border-bottom:1px solid #eef0f5;background:#fbfcff}.team-progress-search{height:40px;min-width:230px;flex:1;display:flex;align-items:center;gap:8px;padding:0 11px;border:1px solid #e1e5ed;border-radius:9px;color:#8b92a2;background:#fff}.team-progress-search input{min-width:0;width:100%;border:0;outline:0;color:#343b4d;background:transparent;font-size:14px}.team-progress-toolbar>label{height:40px;min-width:0;display:flex;align-items:center;gap:7px;padding:0 10px;border:1px solid #e1e5ed;border-radius:9px;color:#8a91a1;background:#fff;font-size:12px;white-space:nowrap}.team-progress-toolbar select{min-width:0;flex:1;border:0;outline:0;color:#42495b;background:transparent;font-size:13px;cursor:pointer}.team-progress-result-note{padding:11px 18px;border-bottom:1px solid #eef0f5;color:#8d94a4;font-size:12px}.team-progress-result-note strong{color:#4b54c6}.team-progress-table-wrap{overflow-x:auto}.team-progress-table{width:100%;min-width:900px;border-collapse:collapse;table-layout:fixed}.team-progress-table th{padding:12px 15px;color:#8a91a1;background:#fafbfe;font-size:12px;font-weight:600;text-align:left}.team-progress-table td{padding:14px 15px;border-top:1px solid #eef0f5;color:#51596c;font-size:13px;vertical-align:middle}.team-progress-table th:nth-child(1){width:8%}.team-progress-table th:nth-child(2){width:12%}.team-progress-table th:nth-child(3){width:7%}.team-progress-table th:nth-child(4){width:28%}.team-progress-table th:nth-child(5){width:27%}.team-progress-table th:nth-child(6),.team-progress-table th:nth-child(7){width:9%}.team-progress-table th:nth-child(3),.team-progress-table th:nth-child(6),.team-progress-table th:nth-child(7),.team-progress-table td:nth-child(3),.team-progress-table td:nth-child(6),.team-progress-table td:nth-child(7){text-align:center}.team-progress-table tbody tr:hover{background:#fcfcff}.team-code-cell{color:#4550be;font-size:13px;letter-spacing:.025em;white-space:nowrap}.team-name-cell{display:block;color:#343c4e;font-weight:600;line-height:1.5;overflow-wrap:anywhere}.team-identity-tags{display:flex;flex-wrap:wrap;gap:5px;margin-top:6px}.team-identity-tag{display:inline-flex;align-items:center;min-height:20px;padding:2px 7px;border:1px solid transparent;border-radius:999px;font-size:10px;font-style:normal;font-weight:700;line-height:1;white-space:nowrap}.team-identity-tag.is-head-unit{color:#6651ad;border-color:#ddd5f5;background:#f4f0ff}.team-identity-tag.is-district{color:#26745a;border-color:#cde5da;background:#edf8f3}.team-track-list{display:grid;gap:7px}.team-track-item{min-width:0;display:flex;align-items:center;justify-content:space-between;gap:10px}.team-track-name{min-width:0;display:flex;align-items:center;gap:7px;color:#5d6577;line-height:1.45}.team-track-name i{flex:none;min-width:29px;padding:2px 5px;border-radius:5px;color:#5363b9;background:#eef2ff;font-size:10px;font-style:normal;font-weight:700;text-align:center}.team-track-name>span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.team-track-name em{flex:none;padding:2px 6px;border-radius:5px;color:#4d7b70;background:#edf7f3;font-size:10px;font-style:normal;white-space:nowrap}.team-organization-list{display:flex;flex-wrap:wrap;gap:5px}.team-organization-list>span{display:inline-flex;align-items:center;gap:4px;max-width:100%;padding:3px 6px;border-radius:6px;color:#576579;background:#f1f4f8;font-size:10px;line-height:1.35;overflow-wrap:anywhere}.team-organization-list svg{flex:none;color:#75849a}.team-region-tag,.team-boolean-tag{display:inline-flex;align-items:center;justify-content:center;min-height:24px;padding:0 9px;border:1px solid transparent;border-radius:999px;font-size:11px;font-weight:700;white-space:nowrap}.team-region-tag.is-mainland{color:#818898;border-color:#e2e5eb;background:#f6f7f9}.team-region-tag.is-hkmacau{color:#925895;border-color:#e8d4e9;background:#f8eef8}.team-region-tag.is-overseas{color:#397794;border-color:#cfe5ee;background:#edf7fb}.team-boolean-tag{min-width:36px}.team-boolean-tag.is-yes{color:#31815a;border-color:#cce6d7;background:#edf9f2}.team-boolean-tag.is-no{color:#a26928;border-color:#ecdaba;background:#fff6e7}.team-progress-muted{color:#a0a6b4;font-size:12px}.team-progress-cards{display:none}.team-progress-empty{min-height:270px;align-content:center;padding:30px}.team-progress-empty svg{color:#747ce3}.team-progress-loading{min-height:480px;display:grid;place-items:center;align-content:center;gap:11px;color:#636b7d;text-align:center}.team-progress-loading .loading-spinner{width:31px;height:31px}.team-progress-loading p{margin:0;color:#9aa1b0;font-size:13px}@media(max-width:1120px){.team-progress-summary{grid-template-columns:repeat(2,minmax(0,1fr))}.team-progress-summary>.team-progress-metric:nth-child(n){grid-column:auto}.team-progress-summary>.team-progress-metric:last-child:nth-child(odd){grid-column:1 / -1}.regional-progress-card{grid-template-columns:1fr;gap:10px}.team-progress-toolbar{grid-template-columns:repeat(2,minmax(0,1fr))}.team-progress-search,.team-progress-toolbar .is-wide{grid-column:1 / -1}}@media(max-width:820px){.team-progress-page{padding-bottom:34px}.team-progress-summary{gap:9px}.team-progress-metric{gap:9px;padding:13px}.team-progress-metric>span{width:35px;height:35px}.team-progress-metric strong{font-size:21px}.team-progress-metric-value{align-items:flex-start}.team-progress-metric p{display:none}.regional-progress-summary{grid-template-columns:1fr;gap:9px}.regional-progress-card{grid-template-columns:minmax(110px,.7fr) minmax(0,1.3fr);gap:10px;padding:13px}.regional-progress-stats>span{display:grid;justify-items:start;gap:2px;padding:8px 9px}.regional-progress-stats strong{font-size:17px}.regional-stat-value{justify-content:flex-start}.team-progress-panel{overflow:visible;border:0;background:transparent;box-shadow:none}.team-progress-toolbar{display:grid;grid-template-columns:1fr;padding:12px;border:1px solid #e8eaf2;border-radius:13px;background:#fff}.team-progress-search,.team-progress-toolbar>label,.team-progress-toolbar>label:first-of-type{width:100%;min-width:0}.team-progress-result-note{margin-top:10px;padding:9px 2px;border:0}.team-progress-table-wrap{display:none}.team-progress-panel>.mobile-table-hint{display:none}.team-progress-cards{display:grid;gap:10px}.team-progress-cards>article{padding:14px;border:1px solid #e8eaf1;border-radius:13px;background:#fff;box-shadow:0 5px 14px #2a2f510a}.team-progress-cards>article>header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px;margin-bottom:13px;padding-bottom:11px;border-bottom:1px solid #eef0f5}.team-progress-cards header>div{min-width:0;display:grid;gap:4px}.team-progress-cards header strong{color:#343c4e;font-size:14px;line-height:1.45}.team-progress-cards header div>span{color:#6871c9;font-size:11px;font-weight:700}.team-progress-cards .team-identity-tags{margin-top:3px}.team-progress-cards .team-identity-tag{font-size:10px}.team-progress-cards .team-track-item{align-items:flex-start}.team-progress-cards .team-track-name{flex-wrap:wrap;row-gap:4px}.team-progress-cards .team-track-name>span{width:calc(100% - 40px);white-space:normal}.team-mobile-organizations{display:grid;gap:7px;margin-top:12px;padding-top:11px;border-top:1px solid #eef0f5}.team-mobile-organizations>small{color:#858d9e;font-size:11px}.team-mobile-organizations .team-organization-list>span{font-size:10px}.team-mobile-status{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-top:13px;padding-top:11px;border-top:1px solid #eef0f5}.team-mobile-status>span{display:flex;align-items:center;justify-content:space-between;gap:9px;padding:8px 9px;border-radius:9px;background:#f8f9fd}.team-mobile-status small{color:#858d9e;font-size:11px}}@media(max-width:430px){.team-progress-summary{grid-template-columns:1fr 1fr}.team-progress-metric{display:grid;grid-template-columns:35px 1fr}.team-progress-metric small{font-size:11px}.team-progress-metric strong{font-size:19px}.team-progress-metric-value{display:grid;justify-items:start;gap:4px}.regional-progress-card{grid-template-columns:1fr}}.page-content{width:100%;max-width:none;margin:0}.ticket-modal{overflow-x:hidden;overflow-y:auto}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid rgba(75,82,245,.68);outline-offset:2px}button:focus:not(:focus-visible){outline:0}.users-table{min-width:0;table-layout:fixed}.users-table .handler-summary{max-width:none}.users-table th,.users-table td{padding-right:9px;padding-left:9px}.users-table th:nth-child(1){width:13%}.users-table th:nth-child(2){width:13%}.users-table th:nth-child(3){width:10%}.users-table th:nth-child(4){width:16%}.users-table th:nth-child(5){width:13%}.users-table th:nth-child(6){width:12%}.users-table th:nth-child(7){width:14%}.users-table th:nth-child(8){width:9%}.mobile-table-hint{display:none}@media(min-width:1121px){.filter-panel{display:grid;grid-template-columns:minmax(220px,1.45fr) minmax(190px,1.2fr) minmax(140px,.9fr) minmax(140px,.9fr) auto}.filter-panel .filter-search,.filter-panel .select-field,.filter-panel .select-field select{width:100%;min-width:0}.filter-panel .filter-reset{align-self:center;white-space:nowrap}}@media(min-width:821px)and (max-width:1120px){.filter-panel{display:grid;grid-template-columns:repeat(3,minmax(0,1fr))}.filter-panel .filter-search{grid-column:1 / -1;width:100%;min-width:0}.filter-panel .select-field,.filter-panel .select-field select{width:100%;min-width:0}.filter-panel .filter-reset{justify-self:start;align-self:center;white-space:nowrap}}@media(max-width:820px){.filter-panel.show-mobile-filters{grid-template-columns:minmax(0,1fr)}.filter-panel.show-mobile-filters .filter-search,.filter-panel.show-mobile-filters .select-field{width:100%;min-width:0;max-width:100%}.filter-panel.show-mobile-filters .select-field select{width:100%;min-width:0}.admin-panel .ticket-table-wrap{display:block;overflow-x:auto;-webkit-overflow-scrolling:touch}.admin-panel .ticket-table{min-width:700px;table-layout:auto}.admin-panel .users-table{min-width:900px}.admin-panel .ticket-table th,.admin-panel .ticket-table td{padding-right:11px;padding-left:11px}.mobile-table-hint{display:block;margin:0;padding:0 12px 8px;color:#9097a7;font-size:12px}}.user-modal{width:min(700px,calc(100vw - 30px))}.user-modal .user-type-options{grid-template-columns:repeat(4,minmax(0,1fr))}.user-modal form>label{display:flex;flex-wrap:wrap;align-items:center;column-gap:3px;row-gap:8px}.user-modal form>label>input,.user-modal form>label>select{flex:0 0 100%}.role-selection-note{margin:8px 0 0;color:#8a91a2;font-size:12px;line-height:1.55}.role-scope-panel{padding:13px!important;border:1px solid #e7e9f2!important;border-radius:11px;background:#fafbff}.role-scope-panel legend{padding:0 4px}.scope-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.scope-check{display:flex!important;align-items:flex-start;gap:9px!important;min-width:0;padding:9px 10px;border:1px solid #e1e4ee;border-radius:9px;color:#566075!important;background:#fff;cursor:pointer;font-weight:400!important}.scope-check:has(input:checked){border-color:#858bf4;background:#f5f6ff;box-shadow:0 0 0 2px #4b52f50f}.scope-check input{width:15px!important;height:15px!important;flex:none;margin-top:2px;accent-color:var(--accent)}.scope-check span{display:grid;min-width:0;gap:3px}.scope-check strong{color:#4b5366;font-size:13px}.scope-check small{color:#9299aa;font-size:11px;line-height:1.45}.role-scope-help{display:flex;align-items:flex-start;gap:8px;margin:0;padding:10px 12px;color:#626b81;background:#f5f6ff;border-radius:9px;font-size:12px;line-height:1.55}.role-scope-help svg{flex:none;margin-top:1px;color:#6269df}@media(max-width:600px){.user-modal .user-type-options{grid-template-columns:repeat(2,minmax(0,1fr))}}.knowledge-page{padding-bottom:48px}.knowledge-title-row{align-items:center}.knowledge-overview{display:flex;align-items:center;gap:0;flex:none;padding:8px 0;border:1px solid #e7e9f1;border-radius:12px;background:#fff;box-shadow:0 6px 16px #34396909}.knowledge-overview span{min-width:105px;display:grid;gap:2px;padding:0 18px;color:#9399a8;font-size:11px;border-right:1px solid #eceef4}.knowledge-overview span:last-child{border-right:0}.knowledge-overview strong{color:#343b4e;font-size:21px;line-height:1.1;letter-spacing:-.4px}.knowledge-search-panel{margin-bottom:18px;padding:16px;border:1px solid #e8eaf2;border-radius:15px;background:#fff;box-shadow:0 8px 18px #34396909}.knowledge-search-box{height:50px;display:flex;align-items:center;gap:10px;padding:0 15px;color:#7078dd;border:1px solid #dfe2ef;border-radius:11px;background:#fbfbfe;transition:border-color .18s,box-shadow .18s,background .18s}.knowledge-search-box:focus-within{border-color:#777df4;background:#fff;box-shadow:0 0 0 4px #4b52f514}.knowledge-search-box input{min-width:0;flex:1;border:0;outline:0;color:#2e3547;background:transparent;font-size:15px}.knowledge-search-box input::placeholder{color:#a0a6b5}.knowledge-search-box button{width:30px;height:30px;display:grid;place-items:center;padding:0;border:0;border-radius:50%;color:#8d94a5;background:transparent}.knowledge-search-box button:hover{color:#535ae8;background:#f0f1ff}.knowledge-filters{display:grid;grid-template-columns:minmax(150px,.8fr) minmax(240px,1.35fr) minmax(130px,.65fr) minmax(150px,.8fr) auto;gap:10px;margin-top:12px}.knowledge-filters .select-field{min-width:0}.knowledge-filters select{width:100%;min-width:0}.knowledge-filters .filter-reset{justify-self:end;white-space:nowrap}.knowledge-layout{display:grid;grid-template-columns:230px minmax(0,1fr);gap:18px;align-items:start}.knowledge-categories{position:sticky;top:18px;display:grid;gap:4px;padding:12px;border:1px solid #e8eaf2;border-radius:15px;background:#fff;box-shadow:0 8px 18px #34396909}.knowledge-category-heading{display:grid;gap:3px;padding:7px 10px 12px;margin-bottom:2px;border-bottom:1px solid #eff0f5}.knowledge-category-heading strong{color:#3c4355;font-size:14px}.knowledge-category-heading small{color:#9ba1af;font-size:11px}.knowledge-categories button{min-height:43px;display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:8px 10px;border:0;border-radius:9px;color:#687083;background:transparent;text-align:left;font-size:13px;transition:background .17s,color .17s}.knowledge-categories button:hover{color:#454cd7;background:#f6f7ff}.knowledge-categories button.active{color:#444be0;background:#eff0ff;font-weight:600}.knowledge-categories button b{min-width:25px;height:22px;display:grid;place-items:center;padding:0 6px;border-radius:6px;color:#8b92a2;background:#f3f4f8;font-size:11px;font-weight:600}.knowledge-categories button.active b{color:#fff;background:#656cf0}.knowledge-results{min-width:0;overflow:hidden;border:1px solid #e8eaf2;border-radius:15px;background:#fff;box-shadow:0 8px 18px #34396909}.knowledge-result-heading{min-height:65px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:13px 18px;border-bottom:1px solid #eceef4}.knowledge-result-heading h2{margin:0 0 3px;color:#343b4d;font-size:16px}.knowledge-result-heading p{margin:0;color:#969cab;font-size:12px}.knowledge-result-heading>span{max-width:45%;overflow:hidden;padding:5px 8px;border-radius:6px;color:#6269dd;background:#f0f1ff;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.knowledge-list{display:grid}.knowledge-item{width:100%;display:grid;grid-template-columns:minmax(0,1fr) 124px;gap:20px;padding:20px 18px;border:0;border-bottom:1px solid #eff0f5;color:inherit;background:#fff;text-align:left;transition:background .17s}.knowledge-item:last-child{border-bottom:0}.knowledge-item:hover{background:#fafaff}.knowledge-item-main{min-width:0}.knowledge-item-meta{display:flex;align-items:center;flex-wrap:wrap;gap:7px;color:#9399a8;font-size:11px}.knowledge-item-meta>span:not(.knowledge-category){padding-left:7px;border-left:1px solid #dfe2e9}.knowledge-category{display:inline-flex;align-items:center;min-height:23px;padding:0 7px;border-radius:6px;font-size:11px;font-weight:600;white-space:nowrap}.knowledge-category.is-assigned,.knowledge-category.is-common{color:#258052;background:#eaf8ef}.knowledge-category.is-pending,.knowledge-category.is-special{color:#5e65d9;background:#eff0ff}.knowledge-item h3{margin:9px 0 6px;overflow:hidden;color:#333a4b;font-size:16px;line-height:1.45;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.knowledge-item-main>p{display:-webkit-box;overflow:hidden;margin:0;color:#7b8293;font-size:13px;line-height:1.62;-webkit-box-orient:vertical;-webkit-line-clamp:2}.knowledge-answer-preview{min-width:0;display:flex;align-items:center;gap:7px;margin-top:12px;padding:9px 11px;border-radius:8px;color:#47755e;background:#f1f8f4;font-size:12px}.knowledge-answer-preview svg{flex:none}.knowledge-answer-preview span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.knowledge-answer-preview.is-pending{color:#8b7a54;background:#fff8eb}.knowledge-item-side{display:grid;align-content:center;justify-items:end;gap:10px;color:#a0a6b4;font-size:11px}.knowledge-item-side svg{color:#b7bdc9}.knowledge-empty{min-height:360px;display:grid;place-items:center;align-content:center;padding:35px;text-align:center}.knowledge-empty-icon{width:45px;height:45px;display:grid;place-items:center;margin-bottom:13px;border-radius:13px;color:#5a62ed;background:#eef0ff}.knowledge-empty h3{margin:0 0 6px;color:#444b5c;font-size:16px}.knowledge-empty p{margin:0;color:#989eac;font-size:13px}.knowledge-detail .knowledge-answer-section h3{color:#28865a}.knowledge-no-answer{margin:0;padding:12px 13px;border-radius:8px;color:#8e7c57;background:#fff7e8;font-size:13px;line-height:1.65}.knowledge-metadata .wide{grid-column:1 / -1}.knowledge-metadata strong{line-height:1.55}.knowledge-tabs{display:flex;align-items:center;gap:5px;width:max-content;margin:-4px 0 16px;padding:4px;border:1px solid #e6e8f1;border-radius:11px;background:#fff;box-shadow:0 5px 14px #30365f09}.knowledge-tabs button{display:flex;align-items:center;gap:6px;height:34px;padding:0 10px;border:0;border-radius:7px;color:#737b8e;background:transparent;font-size:12px;font-weight:600}.knowledge-tabs button:hover{color:#555de0;background:#f6f7ff}.knowledge-tabs button.active{color:#5158dc;background:#eef0ff}.knowledge-tabs strong{min-width:20px;padding:2px 5px;border-radius:99px;color:#7d8496;background:#f0f1f5;font-size:10px}.knowledge-tabs .active strong{color:#fff;background:#666df0}.knowledge-detail-tags{display:flex;flex-wrap:wrap;gap:7px;margin-bottom:16px}.knowledge-detail-tags span,.knowledge-published-badge{display:inline-flex;align-items:center;min-height:23px;padding:0 7px;border-radius:6px;color:#31895b;background:#eaf8ef;font-size:11px;font-weight:600}.knowledge-detail-tags span:nth-child(2){color:#5c64d8;background:#eff0ff}.knowledge-detail-tags span:nth-child(3){color:#8b6c3d;background:#fff6e7}.knowledge-candidate-panel{overflow:hidden;border:1px solid #e8eaf2;border-radius:15px;background:#fff;box-shadow:0 8px 18px #34396909}.knowledge-candidate-heading{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:16px 18px;border-bottom:1px solid #eceef4}.knowledge-candidate-heading h2{margin:0 0 4px;color:#3f4758;font-size:16px}.knowledge-candidate-heading p{margin:0;color:#969cab;font-size:12px}.knowledge-candidate-heading>strong{padding:6px 8px;border-radius:7px;color:#a16b22;background:#fff5e5;font-size:11px;white-space:nowrap}.knowledge-candidate-list{display:grid}.knowledge-candidate-list article{padding:18px;border-bottom:1px solid #eef0f5}.knowledge-candidate-list article:last-child{border-bottom:0}.knowledge-candidate-meta{display:flex;flex-wrap:wrap;gap:6px;color:#8e95a5;font-size:11px}.knowledge-candidate-meta span{padding:3px 6px;border-radius:5px;background:#f3f4f8}.knowledge-candidate-meta span:first-child{color:#5e66dd;background:#eff0ff}.knowledge-candidate-list h3{margin:10px 0 6px;color:#424a5d;font-size:15px}.knowledge-candidate-list p{margin:0;color:#767e90;font-size:13px;line-height:1.65}.knowledge-candidate-list footer{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:12px}.knowledge-candidate-list footer small{overflow:hidden;color:#9aa1b0;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.knowledge-candidate-list .primary-button{height:33px;flex:none;padding:0 10px;font-size:12px}.knowledge-qa-card{align-items:start;padding:20px 18px 18px}.knowledge-qa-card:hover{background:#fbfcff}.knowledge-qa-card h3{margin:9px 0 12px}.knowledge-qa-pair{display:grid;gap:8px}.knowledge-qa-block{display:grid;grid-template-columns:25px minmax(0,1fr);gap:9px;align-items:start;padding:10px 11px;border:1px solid transparent;border-radius:10px}.knowledge-qa-block.is-question{border-color:#e4e6fb;background:#f6f7ff}.knowledge-qa-block.is-answer{border-color:#dcefe4;background:#f2f9f5}.knowledge-qa-mark{width:24px;height:24px;display:grid;place-items:center;border-radius:7px;color:#5962da;background:#e7e9ff;font-size:12px;font-weight:800}.knowledge-qa-block.is-answer .knowledge-qa-mark{color:#2c8b5b;background:#dcf2e5}.knowledge-qa-block>div{min-width:0}.knowledge-qa-block small{display:block;margin:1px 0 3px;color:#8088a0;font-size:10px;font-weight:700;letter-spacing:.04em}.knowledge-qa-block.is-answer small{color:#5d9779}.knowledge-qa-block p,.knowledge-candidate-list .knowledge-qa-block p{display:-webkit-box;overflow:hidden;margin:0;color:#4d566a;font-size:13px;line-height:1.65;-webkit-box-orient:vertical;-webkit-line-clamp:3}.knowledge-qa-block.is-answer p{color:#426451}.knowledge-card-trace{display:flex;flex-wrap:wrap;gap:7px 13px;margin-top:10px;color:#9098a9;font-size:11px}.knowledge-card-trace span{overflow:hidden;max-width:100%;text-overflow:ellipsis;white-space:nowrap}.knowledge-open-detail{display:flex;align-items:center;gap:1px;color:#5d65da;white-space:nowrap}.knowledge-open-detail svg{color:inherit}.knowledge-candidate-list h3{margin-bottom:11px}.knowledge-candidate-list .knowledge-qa-pair{max-width:900px}.knowledge-qa-pair.is-candidate .knowledge-qa-block{padding:9px 10px}.knowledge-qa-pair.is-candidate .knowledge-qa-block p{-webkit-line-clamp:2}.knowledge-review-modal{position:relative;z-index:1;width:min(760px,calc(100vw - 30px));max-height:calc(100vh - 36px);display:flex;flex-direction:column;overflow:hidden;border-radius:16px;background:#fff;box-shadow:0 25px 70px #171b3b40}.knowledge-review-modal>header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px 22px 16px;border-bottom:1px solid #eef0f5}.knowledge-review-modal>header>div{display:flex;gap:11px}.knowledge-review-modal header>div>span{width:38px;height:38px;display:grid;place-items:center;flex:none;color:#5d65dc;background:#eff0ff;border-radius:11px}.knowledge-review-modal header small{color:#8d94a4;font-size:11px}.knowledge-review-modal header h2{margin:4px 0;color:#3d4557;font-size:18px}.knowledge-review-modal header p{margin:0;color:#8e95a5;font-size:12px}.knowledge-review-form{display:grid;gap:14px;overflow:auto;padding:18px 22px}.knowledge-review-form label{display:grid;gap:7px;color:#596174;font-size:13px;font-weight:600}.knowledge-review-form input,.knowledge-review-form textarea{width:100%;padding:10px 11px;border:1px solid #dfe3ec;border-radius:9px;outline:0;color:#3f4758;background:#fff;font-size:13px;font-weight:400;line-height:1.6;resize:vertical}.knowledge-review-form input{height:39px}.knowledge-review-form input:focus,.knowledge-review-form textarea:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.knowledge-review-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.knowledge-review-modal>footer{display:flex;justify-content:flex-end;gap:10px;padding:14px 22px;border-top:1px solid #eef0f5;background:#fcfcff}.knowledge-review-modal>footer button{height:37px}.knowledge-review-error{margin:0 22px 13px;color:#c84f58;font-size:12px}.daily-inquiry-page{padding:30px 32px 52px}.daily-page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin-bottom:21px}.daily-page-heading h1{margin:5px 0 7px;color:#32394b;font-size:27px;letter-spacing:-.45px}.daily-page-heading p{margin:0;color:#858c9d;font-size:13px;line-height:1.6}.daily-eyebrow{display:inline-flex;align-items:center;gap:6px;color:#5f67df;font-size:12px;font-weight:700;letter-spacing:.04em}.daily-heading-actions{display:flex;align-items:flex-end;justify-content:flex-end;gap:11px}.daily-view-toggle{display:flex;gap:3px;padding:3px;border:1px solid #e1e4ee;border-radius:9px;background:#fff}.daily-view-toggle button{height:32px;padding:0 10px;border:0;border-radius:6px;color:#7d8496;background:transparent;font-size:12px;font-weight:600}.daily-view-toggle button:hover{color:#545ce0;background:#f5f6ff}.daily-view-toggle button.is-active{color:#fff;background:#626ae6;box-shadow:0 3px 8px #5058dc38}.daily-date-input{display:grid;gap:5px;flex:none;color:#949aaa;font-size:11px;font-weight:600}.daily-date-input input{width:145px;height:38px;padding:0 10px;border:1px solid #e0e3ef;border-radius:9px;outline:0;color:#4f576a;background:#fff;font-size:13px;font-weight:600}.daily-date-input input:focus{border-color:#7b82f3;box-shadow:0 0 0 3px #4b52f51a}.daily-calendar{display:grid;grid-template-columns:40px minmax(0,1fr) 40px;gap:9px;align-items:center;margin-bottom:19px;padding:9px;border:1px solid #e6e8f2;border-radius:15px;background:#fffc;box-shadow:0 8px 20px #32386409}.daily-calendar-nav{width:40px;height:40px;display:grid;place-items:center;padding:0;border:1px solid #e2e5ee;border-radius:10px;color:#697185;background:#fff}.daily-calendar-nav:hover:not(:disabled){color:#5259df;border-color:#cdd1fa;background:#f5f6ff}.daily-calendar-days{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:7px}.daily-calendar-days button{position:relative;min-width:0;height:48px;display:grid;align-content:center;justify-items:center;gap:1px;padding:4px;border:1px solid transparent;border-radius:9px;color:#858c9d;background:transparent}.daily-calendar-days button:hover{color:#525adf;background:#f5f6ff}.daily-calendar-days button.is-selected{color:#fff;background:#6068e9;box-shadow:0 6px 14px #4d55db40}.daily-calendar-days small{font-size:10px}.daily-calendar-days strong{font-size:13px}.daily-calendar-days i{position:absolute;right:8px;top:8px;width:5px;height:5px;border-radius:50%;background:#55c581}.daily-calendar-days .is-selected i{background:#dfe1ff}.daily-overview-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:19px}.daily-metric{min-width:0;display:flex;align-items:center;gap:13px;min-height:93px;padding:16px;border:1px solid #e7e9f1;border-radius:14px;background:#fff;box-shadow:0 8px 18px #34396909}.daily-metric-icon{width:42px;height:42px;display:grid;place-items:center;flex:none;color:#6068dd;background:#f0f1ff;border-radius:12px}.daily-metric>div{min-width:0}.daily-metric small{display:block;color:#939aaa;font-size:11px}.daily-metric strong{display:block;margin:2px 0;color:#353d50;font-size:23px;line-height:1.1;letter-spacing:-.5px}.daily-metric p{overflow:hidden;margin:0;color:#8990a0;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.daily-metric.is-blue .daily-metric-icon{color:#427acb;background:#edf5ff}.daily-metric.is-green .daily-metric-icon,.daily-metric.is-success .daily-metric-icon{color:#369663;background:#eaf8ef}.daily-metric.is-warning .daily-metric-icon{color:#c78227;background:#fff5e7}.daily-channel-section{margin-top:19px;overflow:hidden;border:1px solid #e7e9f1;border-radius:16px;background:#fff;box-shadow:0 8px 18px #34396909}.daily-section-heading{min-height:76px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:15px 19px;border-bottom:1px solid #edf0f5}.daily-section-heading>div{display:flex;align-items:center;gap:11px;min-width:0}.daily-section-heading h2{margin:0 0 3px;color:#3d4557;font-size:16px}.daily-section-heading p{margin:0;color:#9aa0ae;font-size:12px}.daily-channel-mark{width:38px;height:38px;display:grid;place-items:center;flex:none;border-radius:11px}.daily-channel-mark.is-qq{color:#5970e7;background:#eff1ff}.daily-channel-mark.is-ticket{color:#3d9e6d;background:#eaf8ef}.daily-source-badge{flex:none;padding:5px 8px;border-radius:6px;color:#5e66dc;background:#f0f1ff;font-size:11px;font-weight:600}.daily-source-badge.is-live{color:#398963;background:#eaf8ef}.daily-summary-card{display:flex;align-items:flex-start;gap:11px;margin:16px 18px 0;padding:13px 14px;border:1px solid #e1e4ff;border-radius:11px;color:#5e67db;background:linear-gradient(105deg,#f3f4ff,#fafaff)}.daily-summary-card svg{flex:none;margin-top:2px}.daily-summary-card div{min-width:0}.daily-summary-card strong{color:#4d55c8;font-size:13px}.daily-summary-card p{margin:5px 0 0;color:#656e82;font-size:13px;line-height:1.7}.daily-qq-layout{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,.85fr);gap:16px;padding:16px 18px 18px}.daily-panel{min-width:0;padding:16px;border:1px solid #eaecf3;border-radius:12px;background:#fcfcfe}.daily-panel-title{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:13px}.daily-panel-title h3,.daily-ticket-panel h3{margin:0 0 4px;color:#444c5e;font-size:14px}.daily-panel-title p{margin:0;color:#a0a6b3;font-size:11px}.daily-panel-title>strong{color:#5d65dc;font-size:15px;white-space:nowrap}.daily-track-list{display:grid;gap:11px}.daily-track-row{display:grid;grid-template-columns:minmax(130px,.85fr) minmax(180px,1.15fr);align-items:center;gap:12px}.daily-track-name{min-width:0;display:grid;gap:2px}.daily-track-name strong{color:#566074;font-size:12px}.daily-track-name span{overflow:hidden;color:#9ba1b0;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.daily-track-bar{display:grid;grid-template-columns:minmax(0,1fr) 22px 11px;gap:4px;align-items:center}.daily-track-bar i,.daily-topic-row i{display:block;height:6px;overflow:hidden;border-radius:999px;background:#eceef6}.daily-track-bar b,.daily-topic-row b{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#888ef6,#5e66e5)}.daily-track-bar strong{color:#525a6c;font-size:12px;text-align:right}.daily-track-bar small{color:#9aa0ae;font-size:10px}.daily-topic-list{display:grid;gap:12px}.daily-topic-row{display:grid;grid-template-columns:24px minmax(0,1fr) 26px;gap:8px;align-items:start}.daily-topic-index{width:22px;height:22px;display:grid;place-items:center;border-radius:7px;color:#626adf;background:#eff0ff;font-size:11px;font-weight:700}.daily-topic-index.is-1{color:#bd7623;background:#fff4df}.daily-topic-index.is-2{color:#6680ad;background:#eef4fc}.daily-topic-row>div{min-width:0;display:grid;gap:3px}.daily-topic-row strong{color:#555e70;font-size:12px}.daily-topic-row small{overflow:hidden;color:#9aa1b0;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.daily-topic-row i{margin-top:3px}.daily-topic-row em{color:#5a62d8;font-size:12px;font-style:normal;font-weight:700;text-align:right}.daily-empty-state{min-height:230px;display:grid;place-items:center;align-content:center;gap:10px;padding:30px;color:#747e95;text-align:center}.daily-empty-state svg{color:#757cf0}.daily-empty-state strong{display:block;color:#576075;font-size:14px}.daily-empty-state p{max-width:460px;margin:6px 0 0;color:#9aa1b0;font-size:12px;line-height:1.65}.daily-overall-hero{display:flex;align-items:flex-start;gap:13px;padding:20px;margin-bottom:17px;overflow:hidden;border:1px solid #e0e3ff;border-radius:16px;background:linear-gradient(110deg,#f2f3ff,#fff 76%);box-shadow:0 9px 19px #4349910b}.daily-overall-hero .daily-channel-mark{margin-top:1px}.daily-overall-hero h2{margin:4px 0 6px;color:#3e4663;font-size:19px}.daily-overall-hero p{max-width:850px;margin:0;color:#6e768b;font-size:13px;line-height:1.7}.daily-overall-metrics{margin-bottom:18px}.daily-overall-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(310px,.8fr);gap:16px;margin-bottom:18px}.daily-trend-list{height:176px;display:grid;grid-template-columns:repeat(4,1fr);gap:12px;align-items:end;padding:8px 4px 0}.daily-trend-list>div{height:100%;display:grid;grid-template-rows:auto 1fr auto;justify-items:center;gap:7px;color:#8e95a6;font-size:11px}.daily-trend-list i{width:100%;height:100%;display:flex;align-items:flex-end;padding:0 13%;border-radius:7px 7px 3px 3px;background:linear-gradient(180deg,#f6f7fc,#eef0f7)}.daily-trend-list b{width:100%;min-height:8px;display:block;border-radius:5px 5px 2px 2px;background:linear-gradient(180deg,#878df4,#5e66e5)}.daily-trend-list strong{color:#525b6d;font-size:12px}.daily-overall-track-section{margin-top:0}.daily-overall-track-list{display:grid;gap:12px;padding:18px}.daily-overall-track-row{display:grid;grid-template-columns:23px 105px minmax(120px,1fr) 43px;align-items:center;gap:10px}.daily-overall-track-row>span{width:22px;height:22px;display:grid;place-items:center;border-radius:7px;color:#656dde;background:#eef0ff;font-size:11px;font-weight:700}.daily-overall-track-row strong{color:#596174;font-size:12px}.daily-overall-track-row i{height:7px;display:block;overflow:hidden;border-radius:99px;background:#eceef6}.daily-overall-track-row i b{height:100%;display:block;border-radius:inherit;background:linear-gradient(90deg,#9297f6,#626ae5)}.daily-overall-track-row em{color:#5a62d8;font-size:12px;font-style:normal;font-weight:700;text-align:right}.daily-ticket-section{margin-top:19px}.daily-ticket-layout{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(300px,.9fr);gap:16px;padding:17px 18px 18px}.daily-ticket-metrics{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.daily-ticket-metrics .daily-metric{min-height:117px;padding:13px;align-items:flex-start}.daily-ticket-metrics .daily-metric-icon{width:34px;height:34px;border-radius:10px}.daily-ticket-metrics .daily-metric strong{font-size:20px}.daily-ticket-panel{padding:15px;border:1px solid #e8ebf2;border-radius:12px;background:#fbfcff}.daily-ticket-panel>p{margin:0;color:#7d8597;font-size:12px;line-height:1.65}.daily-ticket-statuses{display:grid;gap:7px;margin-top:10px}.daily-ticket-statuses span{display:block;overflow:hidden;padding-left:8px;border-left:2px solid #838af1;color:#6f7789;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.daily-ticket-statuses b{margin-right:6px;color:#525ad7;font-weight:600}.daily-ticket-empty{padding-top:8px}@media(max-width:1000px){.daily-qq-layout,.daily-ticket-layout,.daily-overall-grid{grid-template-columns:1fr}.daily-track-row{grid-template-columns:minmax(155px,.8fr) minmax(220px,1.2fr)}}@media(max-width:720px){.daily-inquiry-page{padding:22px 16px 36px}.daily-page-heading{align-items:flex-start;flex-direction:column;gap:12px}.daily-heading-actions{width:100%;align-items:flex-start;flex-direction:column}.daily-view-toggle{width:100%}.daily-view-toggle button{flex:1}.daily-date-input,.daily-date-input input{width:100%}.daily-calendar{grid-template-columns:34px minmax(0,1fr) 34px;gap:5px;padding:6px}.daily-calendar-nav{width:34px;height:40px}.daily-calendar-days{gap:3px;overflow:hidden}.daily-calendar-days button{min-width:0;height:46px;padding:2px}.daily-calendar-days small{font-size:9px}.daily-calendar-days strong{font-size:11px}.daily-calendar-days i{right:4px;top:5px}.daily-overview-grid{grid-template-columns:1fr}.daily-qq-layout,.daily-ticket-layout{padding:13px}.daily-track-row{grid-template-columns:1fr;gap:5px}.daily-ticket-metrics{grid-template-columns:1fr 1fr 1fr}.daily-ticket-metrics .daily-metric{display:grid;grid-template-columns:1fr;gap:5px}.daily-ticket-metrics .daily-metric p{display:none}.daily-section-heading{padding:14px}.daily-source-badge{display:none}.daily-summary-card{margin:13px 13px 0}.daily-overall-hero{padding:16px}.daily-overall-hero h2{font-size:18px}.daily-overall-track-list{padding:14px}.daily-overall-track-row{grid-template-columns:22px 86px minmax(60px,1fr) 39px;gap:7px}.daily-trend-list i{padding:0 17%}}@media(max-width:1050px){.knowledge-title-row{align-items:flex-start}.knowledge-overview span{min-width:88px;padding:0 13px}.knowledge-layout{grid-template-columns:200px minmax(0,1fr)}.knowledge-item{grid-template-columns:minmax(0,1fr) 102px}}@media(max-width:820px){.knowledge-title-row{display:grid}.knowledge-overview{width:100%}.knowledge-overview span{min-width:0;flex:1}.knowledge-filters{grid-template-columns:1fr 1fr}.knowledge-filters .filter-reset{justify-self:start}.knowledge-layout{display:block}.knowledge-categories{position:static;display:flex;overflow-x:auto;margin-bottom:12px;padding:8px;scrollbar-width:none}.knowledge-categories::-webkit-scrollbar{display:none}.knowledge-category-heading{display:none}.knowledge-categories button{min-width:max-content;width:auto;min-height:37px;gap:8px;padding:7px 10px}.knowledge-item{grid-template-columns:minmax(0,1fr);gap:12px}.knowledge-item-side{display:flex;align-items:center;justify-items:initial}.knowledge-item-side>span:nth-child(2){margin-left:auto}.knowledge-candidate-heading{align-items:flex-start;flex-direction:column}.knowledge-candidate-list footer small{max-width:65%}.knowledge-review-grid{grid-template-columns:1fr}}@media(max-width:520px){.knowledge-page{padding:22px 16px 35px}.knowledge-title-row{margin-bottom:17px}.knowledge-title-row h1{font-size:24px}.knowledge-overview strong{font-size:18px}.knowledge-search-panel{padding:11px}.knowledge-search-box{height:46px;padding:0 11px}.knowledge-search-box input{font-size:14px}.knowledge-filters{grid-template-columns:1fr}.knowledge-filters .filter-reset{justify-self:start}.knowledge-result-heading{min-height:59px;padding:12px 14px}.knowledge-result-heading>span{display:none}.knowledge-item{padding:17px 14px}.knowledge-item h3{white-space:normal}.knowledge-answer-preview span{white-space:normal;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2}.knowledge-tabs{width:100%}.knowledge-tabs button{flex:1;justify-content:center}.knowledge-review-modal>header,.knowledge-review-form,.knowledge-review-modal>footer{padding-right:15px;padding-left:15px}}.priority-tag{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;border-radius:6px;font-size:12px;font-weight:700;white-space:nowrap}.priority-urgent{color:#c63843;background:#fff0f1}.priority-high{color:#d16c18;background:#fff3e7}.priority-normal{color:#4e61ce;background:#eef1ff}.priority-low{color:#697386;background:#f0f2f5}.work-group-tag{display:inline-flex;align-items:center;min-height:24px;padding:0 8px;color:#5c64d8;background:#f0f1ff;border-radius:6px;font-size:12px;font-weight:600;white-space:nowrap}.work-group-tag-list{display:flex;align-items:center;flex-wrap:wrap;gap:4px}.workflow-table .work-group-tag-list{flex-wrap:nowrap}.workflow-table .work-group-tag-list .work-group-tag{padding:0 6px}.empty-state{display:grid;justify-items:center;gap:7px}.empty-state strong{color:#62697a;font-size:15px}.empty-state span{color:#a0a6b4;font-size:13px}.form-section-title{display:flex;align-items:center;gap:10px;padding-top:2px}.form-section-title>span{width:26px;height:26px;display:grid;place-items:center;flex:none;color:#fff;background:var(--accent);border-radius:8px;font-size:12px;font-weight:700}.form-section-title>div{display:grid;gap:2px}.form-section-title strong{color:#3c4355;font-size:14px}.form-section-title small{color:#969cab;font-size:12px}.input-with-icon{position:relative}.input-with-icon svg{position:absolute;left:11px;top:50%;transform:translateY(-50%);color:#9299aa}.ticket-modal .input-with-icon input,.ticket-modal .input-with-icon select{padding-left:36px}.participant-lookup-field,.participant-match-field{grid-column:1 / -1}.participant-lookup-field .input-with-icon svg,.participant-match-field .input-with-icon svg{z-index:1}.lookup-help,.lookup-status,.lookup-empty{display:flex;align-items:center;gap:6px;margin-top:-2px;font-size:11.5px;font-weight:400;line-height:1.45}.lookup-help{color:#8d95a5}.lookup-status{color:#6069d4}.lookup-empty{color:#c05f65}.lookup-spinner{width:12px;height:12px;flex:none;border:2px solid #dfe1ff;border-top-color:#656de1;border-radius:50%;animation:spin .75s linear infinite}.ticket-modal .linked-readonly-input{color:#4e5870;border-color:#e4e7ef;background:#f6f7fa;cursor:default}.ticket-modal select:disabled{color:#9ca2b0;background:#f6f7fa;cursor:not-allowed}.field-counter{justify-self:end;margin-top:-5px;color:#a0a6b5;font-size:11px;font-weight:400}.work-group-fieldset,.priority-fieldset{padding:0;margin:0;border:0}.work-group-options{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}.work-group-option{position:relative;min-width:0;height:44px;display:flex!important;align-items:center;justify-content:center;gap:5px!important;padding:0 7px;border:1px solid #dfe3ec;border-radius:9px;color:#5d6577!important;background:#fff;font-weight:600!important;cursor:pointer;transition:border-color .18s,background .18s,box-shadow .18s}.work-group-option:hover,.work-group-option:focus{border-color:#8b91f5;background:#fafaff;outline:0}.work-group-option.is-selected{color:#4d55df!important;border-color:#6f76f4;background:#f1f2ff;box-shadow:0 0 0 3px #4b52f514}.work-group-option input{position:absolute;opacity:0;pointer-events:none}.work-group-option svg{flex:none;color:#9298ab}.work-group-check{width:17px;height:17px;display:grid;flex:none;place-items:center;border:1px solid #cfd3df;border-radius:5px;color:#fff;background:#fff}.work-group-option.is-selected .work-group-check{border-color:#6068e9;background:#6068e9}.work-group-option.is-selected .work-group-check svg{color:#fff}.work-group-floating-tooltip{position:fixed;z-index:400;width:240px;padding:11px 12px;color:#fff;background:#30364c;border-radius:9px;box-shadow:0 12px 30px #14192c47;font-size:12px;font-weight:400;line-height:1.6;text-align:left;pointer-events:none;transform:translate(-50%,-100%);animation:group-tooltip-in .14s ease-out}.work-group-floating-tooltip:after{content:"";position:absolute;top:100%;left:50%;transform:translate(-50%);border:6px solid transparent;border-top-color:#30364c}.work-group-floating-tooltip strong{display:block;margin-bottom:2px;color:#fff;font-size:12px}@keyframes group-tooltip-in{0%{opacity:0;transform:translate(-50%,calc(-100% + 5px))}to{opacity:1;transform:translate(-50%,-100%)}}.selection-help{display:flex;align-items:flex-start;gap:7px;margin:9px 0 0;padding:9px 10px;color:#697185;background:#f7f8fc;border-radius:8px;font-size:12px;line-height:1.55}.selection-help svg{flex:none;margin-top:1px;color:#6269df}.workflow-table{min-width:1180px;table-layout:fixed}.workflow-table th:nth-child(1){width:130px}.workflow-table th:nth-child(2){width:220px}.workflow-table th:nth-child(3){width:65px}.workflow-table th:nth-child(4){width:85px}.workflow-table th:nth-child(5){width:145px}.workflow-table th:nth-child(6){width:80px}.workflow-table th:nth-child(7),.workflow-table th:nth-child(8){width:105px}.workflow-table th:nth-child(9){width:120px}.workflow-table th:nth-child(10){width:135px}.workflow-table th:nth-child(11){width:35px}.ticket-center .filter-panel{grid-template-columns:minmax(210px,1.35fr) minmax(180px,1.1fr) minmax(105px,.65fr) minmax(100px,.6fr) minmax(130px,.75fr) auto}.work-view-tabs{display:flex;align-items:center;gap:8px;margin:-2px 0 16px;padding:5px;width:max-content;max-width:100%;border:1px solid #e6e8f1;border-radius:12px;background:#fff;box-shadow:0 5px 14px #30365f09;overflow-x:auto}.work-view-tabs button{height:36px;display:inline-flex;align-items:center;gap:8px;flex:none;padding:0 12px;border:0;border-radius:8px;color:#707789;background:transparent;font-size:13px;font-weight:600;white-space:nowrap;transition:color .16s,background .16s,box-shadow .16s}.work-view-tabs button:hover{color:#4f57de;background:#f6f7ff}.work-view-tabs button.is-active{color:#4f57de;background:#eef0ff;box-shadow:inset 0 0 0 1px #e0e3ff}.work-view-tabs strong{min-width:20px;height:20px;display:grid;place-items:center;padding:0 5px;border-radius:999px;color:#7d8496;background:#f0f1f5;font-size:11px}.work-view-tabs button.is-active strong{color:#fff;background:#666df0}.action-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.action-heading h3{margin-bottom:4px}.action-heading>svg{flex:none;color:#656cf0}.classification-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.classification-grid label{display:grid;gap:7px;color:#555d70;font-size:13px;font-weight:600}.classification-grid select,.category-modal select{height:40px;width:100%;padding:0 10px;border:1px solid #dfe3ec;border-radius:8px;color:#3f4758;background:#fff;outline:0}.classification-grid select:focus,.category-modal select:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.priority-fieldset legend{margin-bottom:8px;color:#555d70;font-size:13px;font-weight:600}.priority-options{display:flex;flex-wrap:wrap;gap:8px}.priority-options label{display:flex;align-items:center;gap:5px;padding:5px 8px;border:1px solid #e1e4eb;border-radius:8px;cursor:pointer}.priority-options label.is-selected{border-color:#7b82f3;background:#fafaff;box-shadow:0 0 0 2px #4b52f512}.priority-options input{width:14px;height:14px;accent-color:var(--accent)}.assignment-preview,.rejection-notice{display:flex;align-items:flex-start;gap:9px;padding:11px 12px;color:#525b70;background:#f4f6ff;border:1px solid #e4e7ff;border-radius:9px}.assignment-preview svg,.rejection-notice svg{flex:none;margin-top:1px;color:#5962e8}.assignment-preview div,.rejection-notice div{display:grid;gap:3px}.assignment-preview strong,.rejection-notice strong{font-size:13px}.assignment-preview span{color:#7e8597;font-size:12px}.assignment-preview.is-warning{color:#9a671e;background:#fff8ea;border-color:#f5e5bf}.assignment-preview.is-warning svg{color:#d48a1d}.rejection-notice{color:#9c4c53;background:#fff3f3;border-color:#f4dada}.rejection-notice svg{color:#d2555e}.rejection-notice p{color:#99585e;font-size:13px}.simplified-users-table{min-width:900px}.simplified-users-table th:nth-child(1){width:15%}.simplified-users-table th:nth-child(2){width:14%}.simplified-users-table th:nth-child(3){width:11%}.simplified-users-table th:nth-child(4){width:13%}.simplified-users-table th:nth-child(5){width:24%}.simplified-users-table th:nth-child(6){width:9%}.simplified-users-table th:nth-child(7){width:14%}.user-row-actions{display:flex;align-items:center;gap:6px}.user-row-actions button{display:inline-flex;align-items:center;gap:4px;white-space:nowrap}.category-list{display:grid}.category-row{min-height:92px;display:grid;grid-template-columns:42px minmax(230px,1.3fr) minmax(210px,.9fr) auto;align-items:center;gap:15px;padding:15px 18px;border-top:1px solid #eff0f5}.category-row.is-disabled{opacity:.62;background:#fafafa}.category-icon{width:38px;height:38px;display:grid;place-items:center;color:#5961e5;background:#eff0ff;border-radius:10px}.category-main{min-width:0}.category-main>div{display:flex;align-items:center;flex-wrap:wrap;gap:7px}.category-main>div>strong{color:#3b4355;font-size:15px}.category-main p{margin:7px 0 0;color:#8b92a2;font-size:12px;line-height:1.55}.disabled-badge{padding:3px 6px;color:#8a6570;background:#f5ecef;border-radius:5px;font-size:11px}.category-answerers{display:grid;gap:7px}.category-answerers>small{display:flex;align-items:center;gap:5px;color:#969cab;font-size:11px}.category-answerers>span{display:flex;flex-wrap:wrap;gap:6px}.answerer-chip{display:inline-flex;align-items:center;gap:5px;padding:4px 7px 4px 4px;color:#596174;background:#f5f6fa;border-radius:15px;font-size:12px}.category-answerers em{color:#c07c32;font-size:12px;font-style:normal}.category-actions{display:flex;gap:7px}.category-actions button{display:inline-flex;align-items:center;gap:4px}.tiny-danger{height:27px;padding:0 8px;border:0;border-radius:6px;color:#ce555d;background:#fff1f2;font-size:12px}.category-modal{width:min(620px,calc(100vw - 30px))}.answerer-picker-fieldset{min-width:0}.answerer-group-list{max-height:330px;display:grid;gap:12px;overflow:auto;padding:2px 4px 2px 0;scrollbar-gutter:stable}.answerer-group-section{overflow:hidden;border:1px solid #e6e8ef;border-radius:11px;background:#fff}.answerer-group-section.is-current{border-color:#cfd3fa;box-shadow:0 0 0 2px #535bd50f}.answerer-group-heading{min-height:43px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:8px 11px;border-bottom:1px solid #eceef3;color:#4d5567;background:#f8f9fc}.answerer-group-section.is-current .answerer-group-heading{background:#f4f5ff}.answerer-group-heading>span{display:flex;align-items:center;flex-wrap:wrap;gap:7px}.answerer-group-heading strong{font-size:13px}.answerer-group-heading em{padding:3px 6px;border-radius:5px;color:#5961d8;background:#e7e9ff;font-size:10px;font-style:normal;font-weight:700}.answerer-group-heading small{flex:none;color:#9299a8;font-size:11px}.answerer-group-section .handler-options{padding:10px}.answerer-group-section .handler-check{background:#fff;transition:border-color .16s,background .16s}.answerer-group-section .handler-check:hover{border-color:#c8cce0;background:#fafbfe}.answerer-group-section .handler-check.is-selected{border-color:#aeb4ec;background:#f5f6ff}.answerer-group-notice{display:flex;align-items:flex-start;gap:7px;margin:0 0 10px;padding:9px 10px;border:1px solid #f0dfbd;border-radius:8px;color:#93662b;background:#fff9ed;font-size:12px;line-height:1.5}.answerer-group-notice svg{flex:none;margin-top:1px}.category-modal fieldset{margin:0;padding:0;border:0}.category-modal legend{margin-bottom:9px;color:#50586a;font-size:14px;font-weight:600}.inline-empty{grid-column:1 / -1;margin:0;padding:14px;color:#946b32;background:#fff8eb;border-radius:8px;font-size:13px}.switch-row{display:flex!important;align-items:flex-start;gap:9px!important;padding:11px;border:1px solid #e5e7ee;border-radius:9px;cursor:pointer}.switch-row input{width:16px!important;height:16px!important;margin-top:2px;accent-color:var(--accent)}.switch-row span{display:grid;gap:3px}.switch-row small{color:#9298a7;font-size:12px;font-weight:400}.confirm-modal{position:relative;width:min(410px,calc(100vw - 30px));padding:25px;border-radius:16px;color:#4d5567;background:#fff;box-shadow:0 25px 70px #171b3b40;text-align:center}.confirm-modal .danger-icon{width:46px;height:46px;display:grid;place-items:center;margin:0 auto 13px;color:#d54e57;background:#fff0f1;border-radius:13px}.confirm-modal h2{margin:0 0 8px;color:#333a4b;font-size:19px}.confirm-modal p{margin:0;color:#858c9c;font-size:13px;line-height:1.7}.confirm-modal .form-actions{margin-top:20px}@media(max-width:1120px){.ticket-center .filter-panel{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-center .filter-panel .filter-search{grid-column:1 / -1}.category-row{grid-template-columns:40px minmax(220px,1fr) minmax(190px,.8fr)}.category-actions{grid-column:2 / -1}}@media(min-width:821px)and (max-width:1400px){.workflow-table{min-width:900px}.workflow-table th:nth-child(3),.workflow-table td:nth-child(3),.workflow-table th:nth-child(7),.workflow-table td:nth-child(7){display:none}.ticket-center .ticket-table-wrap{overflow-x:auto}}@media(max-width:820px){.ticket-detail-page .detail-side-column{order:initial}.work-group-options{grid-template-columns:repeat(2,minmax(0,1fr))}.work-group-option:last-child{grid-column:1 / -1}.work-group-tooltip{display:none}.category-row{grid-template-columns:38px minmax(0,1fr)}.category-answerers,.category-actions{grid-column:2}}@media(max-width:520px){.answerer-group-list{max-height:300px}.answerer-group-section .handler-options{padding:8px}.classification-grid{grid-template-columns:1fr}.priority-options{display:grid;grid-template-columns:1fr 1fr}.work-group-options{grid-template-columns:1fr 1fr}.category-row{padding:14px 12px;gap:10px}.category-actions{flex-wrap:wrap}}.field-title{display:inline-flex;align-items:center;width:max-content;max-width:100%;white-space:nowrap}.required{display:inline-block;flex:none;white-space:nowrap}.small-modal fieldset>legend{white-space:nowrap}.user-modal form>label,.category-modal form>label:not(.handler-check):not(.switch-row){display:block!important}.user-modal form>label>.required,.category-modal form>label:not(.handler-check):not(.switch-row)>.required{display:inline-block!important}.user-modal form>label>input,.user-modal form>label>select,.category-modal form>label:not(.handler-check):not(.switch-row)>input:not([type=checkbox]),.category-modal form>label:not(.handler-check):not(.switch-row)>select,.category-modal form>label:not(.handler-check):not(.switch-row)>textarea{display:block;margin-top:8px}.user-modal .form-grid>label{display:block!important}.user-modal .form-grid>label>.required{display:inline-block!important}.user-modal .form-grid>label>input,.user-modal .form-grid>label>select{display:block;margin-top:8px}.category-modal textarea{width:100%;padding:11px;border:1px solid #e1e4ed;border-radius:9px;outline:0;color:#303748;background:#fff;font-size:14px;font-weight:400;line-height:1.65;resize:vertical}.category-modal textarea:focus{border-color:#767cf8;box-shadow:0 0 0 3px #eff0ff}.pagination-bar{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:10px 18px;border-top:1px solid #edf0f5;color:#858c9c;background:#fff;font-size:13px}.pagination-summary{white-space:nowrap}.pagination-controls,.page-size-control{display:flex;align-items:center;gap:8px}.page-size-control{color:#747c8e;white-space:nowrap}.page-size-control select{width:58px;height:34px;padding:0 8px;border:1px solid #dfe3ec;border-radius:8px;outline:0;color:#434b5d;background:#fff;font-size:13px}.pagination-controls>button{width:34px;height:34px;display:grid;place-items:center;padding:0;border:1px solid #e1e4ec;border-radius:8px;color:#596174;background:#fff}.pagination-controls>button:hover:not(:disabled){border-color:#bfc4d1;background:#f7f8fb}.pagination-controls>button:disabled{opacity:.42;cursor:not-allowed}.pagination-page{min-width:52px;color:#8a91a1;text-align:center;white-space:nowrap}.pagination-page strong{color:#41495b}.knowledge-results>.pagination-bar{margin-top:0;border:1px solid #e8eaf2;border-top:0;border-radius:0 0 13px 13px}.status-withdrawn{color:#875a63;border-color:#e8d5d9;background:#f8eff1}.summary-grid{grid-template-columns:repeat(5,1fr)}.ticket-detail-page .detail-page-layout{grid-template-columns:minmax(0,1.55fr) minmax(300px,.72fr);align-items:start}.detail-page-header>div,.detail-main-column,.detail-side-column,.question-focus-heading>div,.answer-workspace-heading>div,.answer-result-heading>div{min-width:0}.detail-page-header h1,.question-focus-content,.answer-result-content,.answer-workspace-heading h3,.answer-workspace-heading p,.secondary-info-card strong{overflow-wrap:anywhere;word-break:break-word}.detail-eyebrow{display:inline-flex;align-items:center;gap:5px;color:#626ae5;font-size:12px;font-weight:700;letter-spacing:.05em}.detail-page-header .ticket-code{display:block;margin-top:8px}.question-focus-card{position:relative;overflow:hidden;border-color:#dfe2ff;background:linear-gradient(145deg,#f8f9ff,#fff 62%);box-shadow:0 12px 32px #363d8c17}.question-focus-card:before{position:absolute;inset:0 auto 0 0;width:4px;background:linear-gradient(#7178f2,#a7abff);content:""}.question-focus-heading,.answer-result-heading{display:flex;align-items:center;gap:11px}.question-focus-icon,.answer-result-heading>span{width:40px;height:40px;display:grid;flex:none;place-items:center;color:#5962e7;background:#e9ebff;border-radius:12px}.question-focus-heading span:not(.question-focus-icon),.answer-result-heading small{display:block;margin-bottom:2px;color:#7c8395;font-size:11px;font-weight:600}.question-focus-heading h2,.answer-result-heading h2{margin:0;color:#303748;font-size:18px}.question-focus-content,.answer-result-content{margin:18px 0 0;padding:18px;border:1px solid #e4e6f5;border-radius:12px;color:#303849;background:#fff;font-size:16px;line-height:1.85;white-space:pre-wrap}.question-focus-card .file-chip-list{margin-top:14px}.answer-workspace{position:relative;padding:24px;border:2px solid #7178ef;background:linear-gradient(150deg,#f6f7ff,#fff 58%);box-shadow:0 16px 38px #4c53be24}.answer-workspace-heading{display:flex;align-items:flex-start;gap:12px}.answer-workspace-icon{width:44px;height:44px;display:grid;flex:none;place-items:center;color:#fff;background:linear-gradient(145deg,#646ced,#858bf7);border-radius:13px;box-shadow:0 8px 18px #535bd538}.answer-workspace-icon.is-success{background:linear-gradient(145deg,#30a66f,#57bd8c);box-shadow:0 8px 18px #2d9c6733}.action-kicker{color:#626ae5;font-size:11px;font-weight:700;letter-spacing:.06em}.answer-workspace-heading h3{margin:3px 0 4px;color:#303748;font-size:19px}.answer-workspace-heading p{margin:0;color:#7f8798;font-size:13px;line-height:1.55}.answer-editor-label{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:22px 0 8px;color:#454d60;font-size:14px;font-weight:700}.answer-editor-label>span{color:#9298a8;font-size:12px;font-weight:400}.answer-workspace .answer-editor{min-height:180px;width:100%;padding:15px;border:1px solid #cbd0f7;border-radius:11px;outline:0;color:#303748;background:#fff;box-shadow:inset 0 1px 3px #2f345b0a;font:inherit;font-size:15px;line-height:1.7;resize:vertical}.answer-workspace .answer-editor:focus{border-color:#7178ef;box-shadow:0 0 0 3px #7178ef1f}.answer-workspace-footer{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:14px}.answer-workspace-footer>span{display:flex;align-items:center;gap:6px;color:#858c9c;font-size:12px}.answer-workspace-footer .primary-button{flex:none}.answer-workspace-actions{display:flex;flex:none;align-items:center;gap:9px}.classification-panel{border:1px solid #dfe2ff;border-top:3px solid #7178ef;background:linear-gradient(180deg,#fafaff,#fff 42%);box-shadow:0 12px 28px #484ea414}.answer-result-card{border-color:#cfe9dc;background:linear-gradient(145deg,#f4fbf7,#fff 62%)}.answer-result-heading>span{color:#23845a;background:#e1f4e9}.answer-result-heading small{color:#5f967a}.answer-result-content{border-color:#dceee4;font-size:15px}.resolution-workspace{padding:24px;border:1px solid #cde8da;border-top:3px solid #43ad79;background:linear-gradient(150deg,#f4fbf7,#fff 62%);box-shadow:0 12px 30px #30875b14}.resolution-workspace .review-actions{margin-top:20px}.workflow-card{border-top:3px solid #7178ef}.workflow-card h2{display:flex;align-items:center;gap:7px}.workflow-card h2 svg{color:#626ae5}.secondary-info-card{border-color:#e8eaf0;background:#fbfcfe;box-shadow:0 7px 22px #2e334e0b}.secondary-info-card h2{color:#646c7d}.detail-lifecycle-actions{display:flex;flex:none;align-items:center;gap:9px;padding-bottom:2px}.withdraw-ticket-button,.delete-ticket-button{height:38px;display:inline-flex;align-items:center;justify-content:center;gap:7px;padding:0 13px;border-radius:9px;font-size:13px;font-weight:650}.withdraw-ticket-button{border:1px solid #e7cda5;color:#9b6822;background:#fffaf1}.withdraw-ticket-button:hover{border-color:#d9b778;background:#fff5e3}.consultation-withdraw-button{border-color:#e1c17f;color:#8a5c18;background:#fff8e9}.delete-ticket-button{border:1px solid #efced1;color:#c84952;background:#fff7f7}.delete-ticket-button:hover{border-color:#e7aeb3;background:#fff0f1}.ticket-lifecycle-layer{z-index:175}.ticket-lifecycle-modal{width:min(480px,calc(100vw - 32px));padding:0;overflow:hidden}.lifecycle-modal-heading{min-height:132px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:13px;padding:23px 24px 21px;border-bottom:1px solid #e9e5df;background:linear-gradient(135deg,#fffaf2,#fff 62%,#fff6ea)}.ticket-lifecycle-modal.is-delete .lifecycle-modal-heading{border-color:#f0e1e2;background:linear-gradient(135deg,#fff7f7,#fff 62%,#fff2f3)}.lifecycle-modal-icon{width:44px;height:44px;display:grid;place-items:center;border-radius:12px;color:#fff;background:linear-gradient(145deg,#d08b30,#e6aa55);box-shadow:0 9px 20px #bc7d2833}.ticket-lifecycle-modal.is-delete .lifecycle-modal-icon{background:linear-gradient(145deg,#cb4d56,#e06c73);box-shadow:0 9px 20px #be424c33}.lifecycle-modal-heading small{display:block;margin:1px 0 4px;color:#a27334;font-size:11px;font-weight:700}.ticket-lifecycle-modal.is-delete .lifecycle-modal-heading small{color:#bd5c63}.lifecycle-modal-heading h2{margin:0;color:#303748;font-size:21px}.lifecycle-modal-heading p{margin:6px 0 0;color:#858c9c;font-size:12px;line-height:1.55}.ticket-lifecycle-modal form{gap:16px;padding:22px 24px 24px}.ticket-lifecycle-modal textarea{width:100%;padding:11px;border:1px solid #e1e4ed;border-radius:9px;outline:0;color:#303748;background:#fff;font:inherit;font-size:14px;font-weight:400;line-height:1.65;resize:vertical}.withdraw-state-preview{display:flex;align-items:center;justify-content:center;gap:11px;padding:12px;border:1px solid #f0dfc5;border-radius:10px;color:#9b6d2d;background:#fffaf2;font-size:13px}.withdraw-state-preview strong{color:#875d24}.consultation-withdraw-notice{display:flex;align-items:flex-start;gap:10px;padding:12px;border:1px solid #efddbb;border-radius:10px;color:#a16b20;background:#fffaf0}.consultation-withdraw-notice svg{flex:none;margin-top:1px}.consultation-withdraw-notice div{display:grid;gap:3px}.consultation-withdraw-notice strong{color:#80551c;font-size:13px}.consultation-withdraw-notice span{color:#8f7959;font-size:12px;line-height:1.5}.consultation-confirmation{display:flex!important;flex-direction:row!important;align-items:center;gap:9px;padding:11px 12px;border:1px solid #e2e5ec;border-radius:9px;color:#505868;background:#fafbfc;font-size:13px;cursor:pointer}.consultation-confirmation input{width:16px!important;height:16px;margin:0;accent-color:#a46b1d;box-shadow:none!important}.withdraw-confirm-button{min-height:38px;padding:0 15px;border:1px solid #c98b31;border-radius:9px;color:#fff;background:#b77821;font-weight:650}.withdraw-confirm-button:hover:not(:disabled){background:#a86a18}.withdraw-confirm-button:disabled{opacity:.5;cursor:not-allowed}.lifecycle-danger-notice{display:flex;align-items:flex-start;gap:10px;padding:12px;border:1px solid #f0d2d5;border-radius:10px;color:#c44c55;background:#fff5f5}.lifecycle-danger-notice svg{flex:none;margin-top:1px}.lifecycle-danger-notice div{display:grid;gap:3px}.lifecycle-danger-notice strong{font-size:13px}.lifecycle-danger-notice span{color:#9c6a6f;font-size:12px;line-height:1.5}.lifecycle-error{margin:0;color:#c7434d;font-size:13px}.ticket-lifecycle-modal .danger-button:disabled,.ticket-lifecycle-modal .primary-button:disabled,.ticket-lifecycle-modal .withdraw-confirm-button:disabled{opacity:.5;cursor:not-allowed}@media(max-width:820px){.pagination-bar{min-height:0;align-items:stretch;flex-direction:column;gap:9px;margin-top:10px;padding:12px;border:1px solid #e8eaf1;border-radius:12px}.pagination-controls{justify-content:space-between}.pagination-summary{text-align:center}.knowledge-results>.pagination-bar{margin-top:10px;border:1px solid #e8eaf2;border-radius:12px}.ticket-detail-page .detail-page-layout{grid-template-columns:1fr}.question-focus-card,.answer-workspace,.resolution-workspace{padding:18px}.question-focus-content,.answer-result-content{padding:14px;font-size:14px}.answer-editor-label{align-items:flex-start;flex-direction:column;gap:3px}.answer-workspace-footer{align-items:stretch;flex-direction:column}.answer-workspace-actions{display:grid;grid-template-columns:1fr 1fr}.answer-workspace-footer .primary-button,.answer-workspace-actions .secondary-button{width:100%;justify-content:center}.summary-item:nth-child(5){grid-column:1 / -1;padding-left:0;border-right:0}.ticket-lifecycle-modal{width:min(100%,480px);max-height:calc(100vh - 22px)}}@media(max-width:520px){.scope-options{grid-template-columns:1fr}.work-view-tabs{width:100%;scrollbar-width:none}.work-view-tabs::-webkit-scrollbar{display:none}.detail-page-header h1{font-size:22px;line-height:1.35}.detail-page-header{align-items:stretch;flex-direction:column}.detail-lifecycle-actions{width:100%;padding:0}.withdraw-ticket-button,.delete-ticket-button{width:100%}.lifecycle-modal-heading{min-height:120px;gap:10px;padding:19px 18px 17px}.lifecycle-modal-heading h2{font-size:19px}.lifecycle-modal-icon{width:40px;height:40px}.ticket-lifecycle-modal form{padding:18px}.question-focus-heading h2,.answer-result-heading h2{font-size:17px}.question-focus-icon,.answer-result-heading>span{width:36px;height:36px}}.login-page{height:100vh;height:100dvh;min-height:0;display:flex;align-items:center;justify-content:center;overflow:hidden;padding:clamp(14px,3vh,32px) 22px}.login-center{position:relative;z-index:1;width:min(100%,500px);max-height:100%;display:grid;justify-items:center;gap:clamp(12px,2vh,22px);margin:auto;text-align:center}.login-brand-area{position:static;width:100%;max-width:none;padding:0;transform:none;text-align:center}.login-brand-mark{position:relative;display:block;width:118px;height:56px;margin:0 auto 14px;overflow:visible}.login-brand-logo{position:absolute;top:50%;left:50%;width:145px;height:145px;max-width:none;margin:0;object-fit:contain;object-position:center;transform:translate(-50%,-50%)}.login-title-rule{width:44px;height:3px;margin:0 auto 12px}.login-brand-area h1{margin:0;font-size:clamp(28px,3vw,40px);line-height:1.2;letter-spacing:-1.2px;white-space:normal}.login-brand-area p{margin-top:8px;font-size:clamp(18px,1.8vw,23px)}.login-brand-area small{margin-top:12px;font-size:13px}.login-card{width:min(100%,440px);justify-self:center;padding:31px 38px 28px;border-radius:24px;transform:none;text-align:left}.login-card-heading{margin-bottom:23px;text-align:center}.login-footer{position:static;display:grid;justify-items:center;gap:8px;transform:none;color:#71839c;font-size:12px;white-space:normal}.login-footer-product{opacity:.82}.login-copyright{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-height:29px;padding:5px 12px;border:1px solid rgba(74,106,159,.16);border-radius:999px;color:#7a8ba3;background:#ffffff6b;box-shadow:inset 0 1px #ffffffa6;font-size:11px;letter-spacing:.02em;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.login-copyright:before{width:4px;height:4px;flex:none;border-radius:50%;background:#5b8fd3;box-shadow:0 0 0 3px #5b8fd31a;content:""}.login-copyright strong{color:#315f9f;font-size:12px;font-weight:700;letter-spacing:.08em}@media(max-width:520px){.login-page{padding:10px 16px}.login-center{gap:10px}.login-brand-mark{width:82px;height:38px;margin-bottom:7px}.login-brand-logo{width:104px;height:104px}.login-title-rule{margin-bottom:7px}.login-brand-area h1{font-size:22px}.login-brand-area p{margin-top:3px;font-size:15px}.login-card{margin:0;padding:20px 20px 19px;border-radius:19px}.login-card-heading{margin-bottom:14px}.login-card form{gap:12px}.login-field{gap:5px}.login-field>div{height:44px}.login-button{height:45px}.login-footer{gap:5px;padding-bottom:0;font-size:10px}.login-copyright{min-height:27px;padding:4px 9px;font-size:10px}}@media(max-width:820px){.sidebar:not(.is-open){box-shadow:none}.sidebar.is-open{box-shadow:8px 0 30px #161b3724}.sidebar-copyright{margin-top:auto}}@media(max-height:760px)and (min-width:521px){.login-page{padding-top:12px;padding-bottom:12px}.login-center{gap:10px}.login-brand-mark{width:100px;height:47px;margin-bottom:8px}.login-brand-logo{width:123px;height:123px}.login-brand-area h1{font-size:29px}.login-brand-area p{margin-top:4px;font-size:18px}.login-brand-area small{margin-top:7px}.login-card{padding-top:22px;padding-bottom:20px}.login-card-heading{margin-bottom:16px}.login-card form{gap:13px}.login-field>div{height:45px}.login-button{height:46px}.login-footer-product{display:none}}@keyframes spin{to{transform:rotate(360deg)}}.is-spinning{animation:spin .8s linear infinite}.page-title-actions{display:flex;align-items:center;gap:9px;flex:none}.sync-indicator{display:inline-flex;align-items:center;gap:5px;min-height:30px;padding:0 8px;border:0;border-radius:8px;color:#7b8393;background:#f7f8fb;font-size:11px;white-space:nowrap}.sync-indicator:hover{color:#5159db;background:#f0f1ff}.sync-indicator>i{width:7px;height:7px;border-radius:50%;background:#32ad6b;box-shadow:0 0 0 3px #e0f5e7}.sync-indicator svg{color:#7c84a0}.candidate-answerers{color:#65708a;font-size:12px;line-height:1.45;white-space:normal}.readiness-banner{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:13px;margin:-7px 0 16px;padding:13px 15px;border:1px solid #f0dbb1;border-radius:12px;color:#695b40;background:#fff9ec}.readiness-icon{width:36px;height:36px;display:grid;place-items:center;color:#c47c19;background:#fff0cd;border-radius:10px}.readiness-banner strong{color:#5f5138;font-size:14px}.readiness-banner p{margin:3px 0 0;color:#8d7958;font-size:12px;line-height:1.55}.readiness-actions{display:flex;gap:7px}.readiness-actions button{height:32px;padding:0 10px;border:1px solid #e4c98e;border-radius:8px;color:#8a651f;background:#fff;font-size:12px;font-weight:600}.readiness-actions button:hover{border-color:#c99535;background:#fffdf7}.file-chip-link{text-decoration:none;transition:color .16s,background .16s}.file-chip-link:hover{color:#4f57df;background:#e9ebff}.event-timeline{max-height:510px;overflow:auto;padding-right:3px}.timeline-content{margin:6px 0 7px;padding:7px 8px;border:1px solid #e7e9f2;border-radius:7px;background:#fafbfe}.timeline-content summary{color:#6269dd;font-size:11px;cursor:pointer}.timeline-content p{margin:7px 0 0;color:#626b7d;font-size:12px;line-height:1.6;white-space:pre-wrap}.app-loading-screen{min-height:100vh;display:grid;place-items:center;align-content:center;gap:10px;padding:28px;color:#4b5367;background:radial-gradient(circle at 50% 35%,#fff 0,#f7f8ff 54%,#f0f2fb);text-align:center}.app-loading-screen>img{width:126px;height:auto;margin-bottom:8px}.app-loading-screen h1{margin:2px 0 0;font-size:23px}.app-loading-screen p{margin:0;color:#8a91a1;font-size:14px}.app-loading-screen small{position:fixed;bottom:22px;color:#a0a6b4;font-size:11px}.app-loading-screen .text-button{border:0;color:#6a71e8;background:transparent;font-size:13px}.app-loading-screen.is-error>svg{color:#d18a22}.loading-spinner{width:30px;height:30px;border:3px solid #e3e5fb;border-top-color:#5961e8;border-radius:50%;animation:spin .8s linear infinite}.ticket-attachments{display:grid;gap:12px;margin-top:17px}.attachment-section-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.attachment-section-heading>div{min-width:0;display:flex;align-items:center;gap:7px;color:#5961df}.attachment-section-heading strong{color:#525a6d;font-size:13px}.attachment-section-heading>span{color:#979dad;font-size:11px}.attachment-gallery{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px}.image-attachment-card{min-width:0;overflow:hidden;border:1px solid #e0e3ee;border-radius:12px;background:#fff;box-shadow:0 5px 14px #323a680b}.image-thumbnail-button{position:relative;width:100%;height:132px;display:block;overflow:hidden;padding:0;border:0;background:#f2f3f8;cursor:zoom-in}.image-thumbnail-button img{width:100%;height:100%;display:block;object-fit:cover;transition:transform .2s ease}.image-thumbnail-button>span{position:absolute;right:8px;bottom:8px;display:flex;align-items:center;gap:5px;padding:6px 9px;border-radius:8px;color:#fff;background:#1c2132c2;box-shadow:0 4px 12px #0000002e;font-size:11px;opacity:0;transform:translateY(4px);transition:opacity .18s ease,transform .18s ease;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.image-thumbnail-button:hover img,.image-thumbnail-button:focus-visible img{transform:scale(1.035)}.image-thumbnail-button:hover>span,.image-thumbnail-button:focus-visible>span{opacity:1;transform:translateY(0)}.image-attachment-meta{min-height:48px;display:flex;align-items:center;gap:8px;padding:8px 9px}.image-attachment-meta>span{min-width:0;display:grid;flex:1;gap:2px}.image-attachment-meta strong{overflow:hidden;color:#4c5467;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.image-attachment-meta small{color:#9ba1ae;font-size:10px}.image-attachment-meta a{width:30px;height:30px;display:grid;flex:none;place-items:center;border-radius:8px;color:#666de1;background:#f0f1ff;text-decoration:none;transition:color .16s ease,background .16s ease}.image-attachment-meta a:hover{color:#fff;background:#6269e6}.image-preview-layer{position:fixed;top:0;right:0;bottom:0;left:0;z-index:220;display:grid;place-items:center;padding:24px}.image-preview-backdrop{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%;padding:0;border:0;background:#0d111fcc;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px)}.image-preview-dialog{position:relative;width:min(1040px,100%);max-height:calc(100vh - 48px);display:grid;grid-template-rows:auto minmax(0,1fr) auto;overflow:hidden;border:1px solid rgba(255,255,255,.13);border-radius:17px;background:#171b28;box-shadow:0 28px 80px #00000073}.image-preview-dialog header{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:10px 13px 10px 18px;color:#fff;background:#1d2232f5}.image-preview-dialog header>div{min-width:0;display:flex;align-items:center;gap:10px}.image-preview-dialog header>div>span{min-width:0;display:grid;gap:2px}.image-preview-dialog header strong{overflow:hidden;color:#fff;font-size:14px;text-overflow:ellipsis;white-space:nowrap}.image-preview-dialog header small{color:#a9afbf;font-size:10px}.image-preview-dialog header button{width:34px;height:34px;display:grid;flex:none;place-items:center;padding:0;border:1px solid rgba(255,255,255,.12);border-radius:9px;color:#d7dbe7;background:#ffffff0f}.image-preview-dialog header button:hover{color:#fff;background:#ffffff21}.image-preview-stage{min-height:260px;display:grid;place-items:center;overflow:auto;padding:18px;background-color:#0f121c;background-image:linear-gradient(45deg,rgba(255,255,255,.025) 25%,transparent 25%),linear-gradient(-45deg,rgba(255,255,255,.025) 25%,transparent 25%),linear-gradient(45deg,transparent 75%,rgba(255,255,255,.025) 75%),linear-gradient(-45deg,transparent 75%,rgba(255,255,255,.025) 75%);background-position:0 0,0 8px,8px -8px,-8px 0;background-size:16px 16px}.image-preview-stage img{max-width:100%;max-height:calc(100vh - 182px);display:block;object-fit:contain;border-radius:5px;box-shadow:0 10px 35px #00000052}.image-preview-dialog footer{min-height:58px;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 16px 10px 18px;color:#a9afbf;background:#1d2232f5;font-size:11px}.image-preview-dialog footer .secondary-button{height:36px;display:inline-flex;align-items:center;gap:7px;border-color:#ffffff29;color:#fff;background:#ffffff14;text-decoration:none}.image-preview-dialog footer .secondary-button:hover{background:#ffffff24}@media(max-width:520px){.attachment-gallery{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.image-thumbnail-button{height:108px}.attachment-section-heading>span{display:none}.image-preview-layer{padding:8px}.image-preview-dialog{max-height:calc(100vh - 16px);border-radius:13px}.image-preview-stage{min-height:210px;padding:10px}.image-preview-stage img{max-height:calc(100vh - 154px)}.image-preview-dialog footer{min-height:50px;padding:7px 10px 7px 13px}}.system-page{padding-bottom:50px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:16px}.metric-card{min-width:0;display:flex;align-items:flex-start;gap:12px;padding:18px;border:1px solid #e9ebf2;border-radius:14px;background:#fff;box-shadow:0 8px 18px #34396909}.metric-card>span{width:39px;height:39px;display:grid;flex:none;place-items:center;color:#5961e7;background:#eff0ff;border-radius:11px}.metric-card.is-warning>span{color:#c27a18;background:#fff3de}.metric-card.is-success>span{color:#24875a;background:#e8f7ee}.metric-card div{min-width:0;display:grid;gap:3px}.metric-card small{color:#8c93a3;font-size:12px}.metric-card strong{overflow:hidden;color:#303748;font-size:24px;line-height:1.2;text-overflow:ellipsis;white-space:nowrap}.metric-card p{margin:0;color:#a0a6b4;font-size:11px}.analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.analytics-card,.settings-card{padding:20px;border:1px solid #e9ebf2;border-radius:15px;background:#fff;box-shadow:0 8px 18px #34396909}.bar-list{display:grid;gap:15px;margin-top:22px}.bar-list>div{display:grid;grid-template-columns:92px minmax(0,1fr) 30px;align-items:center;gap:10px;color:#687083;font-size:13px}.bar-list i{height:8px;overflow:hidden;border-radius:10px;background:#f0f1f6}.bar-list b{display:block;min-width:4px;height:100%;border-radius:10px;background:linear-gradient(90deg,#666df0,#8b91f7)}.bar-list.is-groups b{background:linear-gradient(90deg,#45a878,#73c597)}.bar-list strong{text-align:right;color:#434b5d}.system-readiness-card{display:flex;align-items:center;gap:13px;margin-bottom:16px;padding:16px 18px;border:1px solid #f0d8a7;border-radius:14px;color:#a26b18;background:#fff8e9}.system-readiness-card.is-ready{border-color:#cfe9db;color:#27805a;background:#f2faf5}.system-readiness-card>span{width:42px;height:42px;display:grid;flex:none;place-items:center;border-radius:12px;background:#ffffffb8}.system-readiness-card strong{color:#4a4f5b;font-size:15px}.system-readiness-card p{margin:4px 0 0;color:#7f8491;font-size:12px;line-height:1.55}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.settings-card-heading{display:flex;align-items:center;gap:11px;margin-bottom:18px}.settings-card-heading>span{width:37px;height:37px;display:grid;place-items:center;color:#5961e7;background:#eff0ff;border-radius:10px}.settings-card-heading h2{margin:0 0 3px;color:#383f51;font-size:16px}.settings-card-heading p{margin:0;color:#969cab;font-size:12px}.settings-row{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:13px 0;border-top:1px solid #eef0f5;border-bottom:1px solid #eef0f5}.settings-row>span{display:grid;gap:3px}.settings-row strong{color:#50586a;font-size:13px}.settings-row small{color:#989eac;font-size:11px}.settings-row select{height:36px;padding:0 28px 0 10px;border:1px solid #dfe3ec;border-radius:8px;color:#4d5568;background:#fff}.settings-status{display:flex;align-items:center;gap:7px;margin-top:14px;color:#7f8798;font-size:12px}.settings-status i{width:8px;height:8px;border-radius:50%}.settings-status .is-online{background:#36a96d;box-shadow:0 0 0 3px #e4f5ea}.settings-status .is-offline{background:#d58a32;box-shadow:0 0 0 3px #fff0dc}.capability-list{display:grid;gap:0;margin:0;padding:0;list-style:none}.capability-list li{display:flex;align-items:flex-start;gap:10px;padding:10px 0;border-top:1px solid #eef0f5;color:#5862df}.capability-list li span{display:grid;gap:3px}.capability-list strong{color:#50586a;font-size:13px}.capability-list small{color:#979dac;font-size:11px}.settings-card-wide{grid-column:1 / -1}.configuration-summary{display:grid;grid-template-columns:repeat(5,1fr);gap:10px}.configuration-summary span{display:grid;gap:5px;padding:13px;border:1px solid #eceef4;border-radius:10px;background:#fafbfe}.configuration-summary small{color:#8f96a6;font-size:11px}.configuration-summary strong{color:#3f4759;font-size:22px}.configuration-summary .has-warning{border-color:#efd9ae;background:#fff9ed}.configuration-summary .has-warning strong{color:#be7519}@media(max-width:1000px){.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:820px){.sync-indicator span,.sync-indicator svg{display:none}.sync-indicator{width:24px;min-height:24px;padding:0;justify-content:center;background:transparent}.page-title-actions{display:none}.readiness-banner{grid-template-columns:auto minmax(0,1fr);margin-top:0}.readiness-actions{grid-column:1 / -1;padding-left:49px}.mobile-filter-row{display:grid;grid-template-columns:.8fr .7fr 1.2fr}.mobile-filter-row .soft-button,.mobile-filter-row .primary-button{width:100%;min-width:0;padding:0 8px}.metric-grid,.analytics-grid,.settings-grid{grid-template-columns:1fr}.settings-card-wide{grid-column:auto}.configuration-summary{grid-template-columns:repeat(2,1fr)}.event-timeline{max-height:none}}@media(max-width:430px){.metric-grid{grid-template-columns:1fr}.readiness-banner{padding:12px}.readiness-actions{padding-left:0}.bar-list>div{grid-template-columns:76px minmax(0,1fr) 24px}}@media(max-width:820px){.header-brand{display:none}.sidebar{top:0;height:100vh;min-height:100vh;padding-top:0}.brand-row{display:flex;gap:8px;margin:0 -14px 18px;padding:0 12px}.sidebar-close{padding:4px}}input:focus,input:focus-visible,select:focus,select:focus-visible,textarea:focus,textarea:focus-visible{outline:none!important;border-color:#9ca4b7!important;box-shadow:none!important}.login-field>div:focus-within,.knowledge-search-box:focus-within{box-shadow:none}@keyframes password-dialog-in{0%{opacity:0;transform:translateY(8px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}.change-password-layer{z-index:180;padding:20px}.change-password-layer .modal-backdrop{background:#14192b7a;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.password-modal{width:min(520px,calc(100vw - 32px));padding:0;overflow:hidden;border:1px solid rgba(255,255,255,.8);animation:password-dialog-in .18s ease-out}.password-modal-heading{min-height:132px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:14px;padding:24px 25px 22px;border-bottom:1px solid #e8ebf4;background:linear-gradient(135deg,#f7f8ff,#fff 58%,#f4f8ff)}.password-modal-icon{width:46px;height:46px;display:grid;place-items:center;border-radius:13px;color:#fff;background:linear-gradient(145deg,#5c64e8,#777dea);box-shadow:0 9px 20px #5860e03d}.password-modal-kicker{display:block;margin:1px 0 4px;color:#656de0;font-size:11px;font-weight:700;letter-spacing:.11em}.password-modal-heading h2{margin:0;color:#303748;font-size:22px;line-height:1.35}.password-modal-heading p{margin:6px 0 0;color:#8b92a2;font-size:13px;line-height:1.5}.password-modal-close{color:#8b92a3;background:#fff;box-shadow:0 3px 10px #2f36590f}.password-form{display:grid;gap:16px;padding:22px 25px 24px}.password-dialog-field{display:grid!important;gap:7px!important}.password-field-label{display:inline-flex;align-items:center;width:max-content;color:#4f5769;font-size:13px;font-weight:650;line-height:1.2;white-space:nowrap}.password-input-wrap{height:45px;display:flex;align-items:center;gap:9px;padding:0 8px 0 12px;border:1px solid #dfe3ec;border-radius:10px;color:#9299aa;background:#fff;transition:border-color .16s ease,background .16s ease}.password-input-wrap:focus-within{border-color:#9ca4b7;background:#fcfcfe}.password-input-wrap input{min-width:0;height:100%!important;flex:1;padding:0!important;border:0!important;border-radius:0!important;color:#353d4f;background:transparent!important;box-shadow:none!important}.password-input-wrap input::placeholder{color:#adb2bf}.password-input-wrap>button{width:31px;height:31px;display:grid;flex:none;place-items:center;padding:0;border:0;border-radius:8px;color:#959cac;background:transparent}.password-input-wrap>button:hover{color:#5961dc;background:#f1f2ff}.password-new-fields{display:grid;grid-template-columns:1fr 1fr;gap:12px}.password-rule-note{min-height:52px;display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid #e2e9f4;border-radius:10px;color:#5b70a4;background:#f7faff}.password-rule-note>span{display:grid;gap:2px}.password-rule-note strong{color:#536079;font-size:12px}.password-rule-note small{color:#8e98aa;font-size:11px}.password-form-error{min-height:40px;display:flex;align-items:center;gap:8px;margin:0;padding:9px 11px;border:1px solid #f3d4d7;border-radius:9px;color:#c84e57;background:#fff6f6}.password-form-actions{margin-top:0!important;padding-top:3px}.password-form-actions .primary-button{display:inline-flex;align-items:center;justify-content:center;gap:7px}@media(max-width:520px){.change-password-layer{padding:11px}.password-modal{width:100%;max-height:calc(100vh - 22px)}.password-modal-heading{min-height:116px;gap:11px;padding:19px 18px 17px}.password-modal-icon{width:41px;height:41px;border-radius:11px}.password-modal-heading h2{font-size:20px}.password-modal-heading p{margin-top:4px;font-size:12px}.password-form{gap:14px;padding:18px}.password-new-fields{grid-template-columns:1fr;gap:14px}.password-form-actions{position:static;padding-top:2px}}.classification-kicker{display:block;margin-bottom:4px;color:#6870e2;font-size:11px;font-weight:700;letter-spacing:.05em}.classification-heading-icon{width:40px;height:40px;display:grid;flex:none;place-items:center;border-radius:11px;color:#5e66e4;background:#eceeff}.classification-grid-single{grid-template-columns:1fr}.field-title-inline{display:inline-flex;align-items:center;gap:5px;width:max-content;max-width:100%;line-height:1.25;white-space:nowrap}.classification-optional-grid{display:grid;grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);align-items:start;gap:12px}.classification-optional-grid>label{min-width:0;display:grid;gap:7px;color:#555d70;font-size:13px;font-weight:600}.classification-optional-grid select{width:100%;height:40px;padding:0 10px;border:1px solid #dfe3ec;border-radius:8px;color:#3f4758;background:#fff}.classification-optional-grid select:disabled{color:#9ca2b0;background:#f5f6f9}.classification-optional-grid textarea{min-height:82px;padding:10px 11px;border:1px solid #dfe3ec;border-radius:8px;color:#3f4758;background:#fff;font-size:13px;line-height:1.55;resize:vertical}.classification-actions{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:2px}.classification-actions .primary-button{justify-self:auto}.transfer-ticket-button{display:inline-flex;align-items:center;gap:7px;color:#656d82}.transfer-ticket-button:hover{color:#5760dc;border-color:#cdd1f5;background:#f6f7ff}.transfer-ticket-layer{z-index:175;padding:18px}.transfer-ticket-layer .modal-backdrop{background:#14192b7a;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.transfer-ticket-modal{width:min(500px,calc(100vw - 32px));padding:0;overflow:hidden}.transfer-modal-heading{min-height:132px;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:13px;padding:23px 24px 21px;border-bottom:1px solid #e7eaf3;background:linear-gradient(135deg,#f7f8ff,#fff 60%,#f4f8ff)}.transfer-modal-heading>span{width:44px;height:44px;display:grid;place-items:center;border-radius:12px;color:#fff;background:linear-gradient(145deg,#5e66e7,#7c82ef);box-shadow:0 9px 20px #5860e038}.transfer-modal-heading small{display:block;margin:1px 0 4px;color:#6c74dd;font-size:11px;font-weight:700}.transfer-modal-heading h2{margin:0;color:#303748;font-size:21px}.transfer-modal-heading p{margin:6px 0 0;color:#8d94a4;font-size:12px;line-height:1.5}.transfer-ticket-form{display:grid;gap:16px;padding:21px 24px 23px}.transfer-ticket-form>label{display:grid;gap:8px;color:#50586a;font-size:13px;font-weight:600}.transfer-group-fieldset{display:grid;gap:9px;min-width:0;margin:0;padding:0;border:0;color:#50586a;font-size:13px;font-weight:600}.transfer-group-fieldset legend{padding:0}.transfer-group-fieldset legend small{margin-left:7px;color:#9097a6;font-size:11px;font-weight:500}.transfer-group-options{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.transfer-group-options label{display:flex;align-items:center;gap:8px;min-height:40px;padding:0 11px;border:1px solid #dfe3ec;border-radius:9px;color:#60687a;background:#fff;font-size:13px;font-weight:600;cursor:pointer;transition:.16s ease}.transfer-group-options label:hover{border-color:#bfc5ef;background:#f8f8ff}.transfer-group-options label.is-selected{border-color:#747bed;color:#535bd7;background:#f1f2ff;box-shadow:inset 0 0 0 1px #6068e614}.transfer-group-options input{width:15px;height:15px;margin:0;accent-color:#626ae7}.transfer-ticket-form select,.transfer-ticket-form textarea{width:100%;border:1px solid #dfe3ec;border-radius:9px;outline:0;color:#3d4557;background:#fff;font:inherit;font-size:14px}.transfer-ticket-form select{height:42px;padding:0 10px}.transfer-ticket-form textarea{min-height:94px;padding:10px 11px;line-height:1.6;resize:vertical}.transfer-flow-preview{min-height:44px;display:flex;align-items:center;justify-content:center;gap:10px;padding:9px 12px;border:1px solid #e5e8f3;border-radius:9px;color:#959baa;background:#fafbfe;font-size:12px}.transfer-flow-preview>span{color:#6e7586}.transfer-flow-preview>svg{color:#7c83e9}.transfer-flow-preview>strong{color:#535bd7;font-size:12px}@media(max-width:620px){.classification-optional-grid{grid-template-columns:1fr}.classification-actions{align-items:stretch;flex-direction:column-reverse}.classification-actions .primary-button,.classification-actions .secondary-button{width:100%;justify-content:center}.transfer-ticket-layer{padding:11px}.transfer-ticket-modal{width:100%;max-height:calc(100vh - 22px)}.transfer-modal-heading{min-height:120px;gap:10px;padding:19px 18px 17px}.transfer-modal-heading>span{width:40px;height:40px}.transfer-modal-heading h2{font-size:19px}.transfer-ticket-form{padding:18px}.transfer-group-options{grid-template-columns:1fr}}.group-action-stack{display:grid;gap:14px}.collaboration-card{overflow:hidden;padding:0!important;border-color:#e2e5f3!important}.collaboration-heading{min-height:74px;display:flex;align-items:center;justify-content:space-between;gap:18px;padding:15px 18px;border-bottom:1px solid #e9ebf3;background:linear-gradient(115deg,#f5f6ff,#fff 72%)}.collaboration-heading>div{min-width:0;display:flex;align-items:center;gap:11px}.collaboration-heading>div>span{width:38px;height:38px;display:grid;flex:none;place-items:center;border-radius:11px;color:#5961e3;background:#e9ebff}.collaboration-heading h2{margin:0 0 3px;color:#3b4356;font-size:16px}.collaboration-heading p{margin:0;color:#8d94a4;font-size:12px;line-height:1.45}.collaboration-heading>strong{min-width:52px;color:#5059d8;font-size:23px;text-align:right}.collaboration-list{display:grid;gap:0}.collaboration-item{display:grid;gap:10px;padding:14px 18px;border-top:1px solid #eef0f5;background:#fff}.collaboration-item:first-child{border-top:0}.collaboration-status-line{display:flex;align-items:center;justify-content:space-between;gap:12px}.collaboration-group{color:#343c4f;font-size:14px;font-weight:700}.assignment-status{display:inline-flex;align-items:center;gap:6px;padding:5px 8px;border-radius:999px;color:#93601c;background:#fff4df;font-size:11px;font-weight:650}.assignment-status i{width:6px;height:6px;border-radius:50%;background:currentColor}.collaboration-item.is-待答复 .assignment-status{color:#3769b7;background:#edf5ff}.collaboration-item.is-已答复 .assignment-status{color:#2d8158;background:#eaf7f0}.collaboration-details{display:grid;grid-template-columns:1.2fr .7fr 1.35fr;gap:9px}.collaboration-details span{min-width:0;overflow:hidden;color:#969cac;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.collaboration-details strong{color:#5a6275;font-size:12px;font-weight:600}.collaboration-note{margin:0;padding:8px 10px;border-radius:8px;color:#70788b;background:#f8f9fc;font-size:11px;line-height:1.55}.collaboration-item footer{display:flex;align-items:center;justify-content:space-between;gap:12px}.collaboration-item footer small{color:#a0a6b4;font-size:10px}.collaboration-item footer button{height:30px;display:inline-flex;align-items:center;gap:5px;padding:0 9px;border:1px solid #dde1f6;border-radius:8px;color:#5962dd;background:#f7f8ff;font-size:11px;font-weight:650}.collaboration-item footer button:hover{color:#fff;border-color:#626ae7;background:#626ae7}.collaboration-item footer button:disabled{opacity:.55}.group-answer-card{border-left:3px solid #59a77a!important}@media(max-width:620px){.collaboration-heading{padding:13px 14px}.collaboration-heading>strong{font-size:20px}.collaboration-item{padding:13px 14px}.collaboration-details{grid-template-columns:1fr;gap:5px}.collaboration-details span{white-space:normal}}